Marcia Shaw
Jacksonville
Summary
Relationship-focused sales professional with experience in mortgage lending, business development, and client relationship management. Recognized for strong communication skills, organization, and developing long-term professional relationships.
Overview
3
3
years of professional experience
Work History
Mortgage Loan Officer
Texana Bank
Jacksonville
01.2026 - Current
- Consult borrowers on mortgage financing options and educate clients throughout the home-buying process.
- Analyze financial documentation and recommend loan solutions based on client needs.
- Manage a pipeline of multiple loans simultaneously while coordinating with processors, underwriters, title companies, and real estate professionals.
- Deliver proactive communication to borrowers and referral partners to ensure a smooth customer experience.
- Develop and maintain relationships with Realtors, builders, and referral partners to generate new business.
- Consistently exceed expectations through strong organization, responsiveness, and attention to detail.
Account Executive
ProCare Therapy
Jacksonville
04.2025 - 01.2026
- Developed relationships with school districts to identify staffing needs and recommend tailored workforce solutions.
- Managed high-volume sales pipeline through proactive outbound outreach and consultative follow-up.
- Balanced business development efforts with commitment to exceptional customer service.
Barista
Jacksonville Coffee Company
Jacksonville
01.2024 - 09.2025
- Greeted and accommodated guests to create welcoming experiences from first interaction.
- Trained new staff members on service standards and operational procedures.
Education
Bachelor of Arts - Sociology
University of North Florida
Jacksonville, FL05-2025
Skills
- Relationship Management & Account Development – Client Relations Account Management Customer Retention Business Development
- Sales & Business Growth – Consultative Sales Prospecting Cold Calling Lead Generation Negotiation
- Financial Services & Client Education – Mortgage Lending Financial Products Client Consultation
- Organization & Pipeline Management – CRM Software Pipeline Management Time Management Project Coordination
- Communication & Collaboration – Written & Verbal Communication Presentation Skills Cross-Functional Collaboration Customer Service
- Technical Proficiency – Microsoft Office Suite Microsoft Excel CRM Systems Data Analysis
Awards
- NCAA Division I Student-Athlete, University of North Florida, Women's Swimming
- ASUN Scholar-Athlete Candidate
- Academic Honor Roll | Dean's List (7 Semesters)
- Academic All-District - College Sports Communicators
- Nominee: ASUN Female Freshman Athlete of the Year
Timeline
Mortgage Loan Officer
Texana Bank
01.2026 - Current
Account Executive
ProCare Therapy
04.2025 - 01.2026
Barista
Jacksonville Coffee Company
01.2024 - 09.2025
Bachelor of Arts - Sociology
University of North Florida