Marcia Tolbert
Pensacola,FL
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at The Dock. Proven ability to engage guests and ensure order accuracy while fostering a positive environment. Adept at cash handling and conflict resolution, consistently delivering memorable experiences and cultivating strong customer relationships. Committed to excellence and reliability in all endeavors.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Dance Instructor
Labelle Performing Arts
08.2024 - Current
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Offered one-on-one instruction to students by appointment.
- Collaborated with fellow instructors to plan and execute successful recitals showcasing students'' progress and achievements.
- Taught and explained choreography by breaking down steps and demonstrating moves.
Server
The Dock
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Cashier
Honey Baked Ham
12.2024 - 12.2025
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
No Degree - Cardiovascular Ultrasound
Pensacola State College
Pensacola, FL01-2028
Tate High School
Cantonment, FL05-2025
Skills
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Menu memorization
- Order accuracy
- Suggestive selling
- Task prioritization
- Food sales and promotion
- Foreign language proficiency
- Customer service excellence
- Reliability and punctuality
- Cash register operation
- Order taking
- Conflict resolution
Timeline
Cashier
Honey Baked Ham
12.2024 - 12.2025
Dance Instructor
Labelle Performing Arts
08.2024 - Current
Server
The Dock
03.2023 - Current
No Degree - Cardiovascular Ultrasound
Pensacola State College
Tate High School
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