Marcia Townes
Newark,NJ
Summary
Administrative professional with a strong history of managing office teams to enhance productivity and accuracy. Expertise in training staff, problem-solving, and quality assurance. Proven ability to prioritize tasks and manage multiple responsibilities effectively. Skilled in collaborating with management to ensure seamless operations.
Overview
14
14
years of professional experience
Work History
Residential services Administrator
Visions and Pathways
Bridgewater, NJ
09.2024 - Current
- Coordinated client assessments to determine service needs and eligibility.
- Coordinated individualized care plans for clients to ensure their specific needs were met.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Supported staff training initiatives to enhance team performance and service quality.
- Facilitated interdepartmental communication to improve collaboration and streamline processes.
- Implemented scheduling systems to optimize resource allocation and time management.
- Managed daily office operations and ensured smooth workflow within the organization.
- Facilitated meetings by preparing agendas and documenting key discussions and action items.
- Contributed to policy development for enhancing administrative processes and procedures.
- Maintained accurate case records and documentation according to agency guidelines.
General Manager
Reddz Grill Bistro & Bar
Orange, NJ
01.2017 - 09.2025
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed daily operations of the office, including managing personnel issues, scheduling meetings, and ordering supplies.
- Supervised staff performance to uphold production quality standards and foster continuous improvement.
- Provided training for new staff members on job-related tasks and organizational policies and procedures.
- Interviewed potential candidates and provided thorough reviews to HR to aid in hiring decisions.
- Oversaw payroll processing functions such as timesheet entry into the Paycom system.
- Created reports and presentations using Microsoft Office Suite programs such as Word, Excel and PowerPoint.
- Supported supervisors and managers with administrative tasks, ensuring timely task completion aligned with organizational goals.
- Coordinated with service providers to facilitate on-site maintenance and repair work.
- Resolved employee conflicts effectively, contributing to a positive work environment and team cohesion.
Senior Executive Manager
Millennium Group
Piscataway, NJ
03.2015 - 10.2017
- Spearheaded high-profile projects, achieving timely completion and surpassing client expectations.
- Developed and implemented strategic plans to increase profits and reduce costs.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Recruited high-caliber team members to ensure optimal staffing and support organizational growth.
- Provided strong leadership to enhance team productivity and morale.
- Built strong relationships with external partners, vendors, and customers.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Ensured compliance with legal regulations while aligning operational practices with corporate objectives.
- Ensured regulatory compliance across all aspects of the organization's operations to mitigate risks associated with non-compliance penalties or reputational damage.
Senior Manager
Millennium Group
Piscataway, NJ
11.2011 - 03.2015
Education
Business Management -
Essex County College
NJSkills
- Operations management
- Regulatory compliance
- Customer relationship management
- Staff management
- Leadership and team building
- Problem resolution
- Collaboration
References
References available upon request
Timeline
Residential services Administrator
Visions and Pathways
09.2024 - Current
General Manager
Reddz Grill Bistro & Bar
01.2017 - 09.2025
Senior Executive Manager
Millennium Group
03.2015 - 10.2017
Senior Manager
Millennium Group
11.2011 - 03.2015
Business Management -
Essex County College