Marcia Crawford
McDonough,Georgia
Summary
Seasoned Housing Case Manager with a proven track record at Viewpoint Health, showcasing exceptional organizational and communication skills. Excelled in housing coordination and compliance auditing, enhancing client satisfaction and regulatory adherence. Achieved significant improvements in service planning and resource referral, leveraging strong leadership and multitasking abilities to exceed employer expectations.
Highly-motivated adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Housing Case Manager
Viewpoint Health
Norcross, Georgia
05.2024 - Current
- Collaborated with other professionals to assess client needs.
- Conducted initial interviews with clients to assess their housing needs and develop individualized service plans.
- Utilized data and experience to coordinate patient care and rehabilitation.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Assisted clients in locating appropriate affordable housing options based on their income and other criteria.
- Coordinated move-in activities for new tenants including furniture donations, apartment cleaning, installation of safety equipment.
- Conducted regular home visits with tenants to ensure they are maintaining the unit according to lease requirements.
- Provided referrals to community resources such as rental assistance, public benefits, legal services, employment programs.
- Assessed client eligibility for rental subsidies such as Section 8 vouchers or other government funded programs.
- Documented services and collected required data for evaluation.
- Advocated for clients to resolve medical or personal crises.
- Negotiated leases with landlords on behalf of clients and provided ongoing support throughout the tenancy period.
- Mediated disputes between tenants and landlords when necessary to ensure a successful tenancy.
Residential Programs Coordinator (Internal Residential Compliance Officer)
Legacy Behavioral Health Services
, USA
01.2017 - 05.2024
- Provided a wide variety of support to the Residential Director and Programs Management team
- Responsibilities included auditing records, property management of residential program locations, planning and coordination of program activities, ensure implementation and compliance of policies and procedures, maintain budget and tracking expenditures/transactions, in addition to other administrative clerical duties
- Preparation of clinical and operational reports, stakeholder engagement and feedback, payroll and personnel data entry and serve as a liaison for internal and external inquiries for administrative/clinical services
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Organized team events to promote a positive work environment.
- Researched and prepared reports required by management or governmental agencies.
- Delegated work to staff, setting priorities and goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Supported internal and external auditing teams conducting impartial compliance reviews.
- Reviewed contracts for compliance with applicable laws and regulations.
- Provided guidance on regulatory requirements for business operations.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Investigated reported and identified compliance issues against accepted standards.
- Advised management on best practices in compliance-related matters.
- Created and managed action plans to mitigate audit discoveries and compliance concerns.
- Organized training programs to educate company staff on benefits and consequences of complying or defying regulations.
Training and Development Specialist
Legacy Behavioral Health Services
, USA
03.2013 - 01.2017
- Developed, facilitated, and evaluated employee training and development programs
- Ensured all employees remained in compliance with regulatory requirements set forth by the state of Georgia
- Maintained training files and scheduled training classes
- Provided support for the organization's corporate compliance and quality improvement programs
- Assessed training needs through surveys, interviews with employees or focus groups.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Facilitated workshops designed to improve communication among team members.
- Coordinated recruitment and placement of training program participants.
- Designed and implemented comprehensive training programs tailored to organizational needs.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Ensured compliance with industry-specific training requirements and certifications.
- Conducted assessments to identify areas of improvement for employees and managers.
- Maintained records of all completed trainings and certifications achieved by participants.
- Supported onboarding of new employees by hosting orientation sessions.
- Created instructional materials including manuals, presentations, workbooks, and handouts.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
Education
Bachelor of Science - Sociology, African American Studies
Valdosta State University
Valdosta, GeorgiaSkills
- Strong leadership
- Time management
- Multitasking
- Communication
- Organizational skills
- Service planning
- Housing coordination
- Resource referral
- Advocacy strategies
- Compliance auditing
- Employee training
- Regulatory compliance
- Individualized service planning
- Substance abuse counseling
- Heartsaver first aid CPR AED (first aid CPR AED)
- Crisis prevention intervention (CPI)
- Verbal and written communication
Certification
- First Aid, CPR, AED, 05/31/25
- Georgia Notary Public, 05/31/26
References
- Jodi Feathers, (229) 834-5229
- Jeff Hall, (229) 300-0670
Timeline
Housing Case Manager
Viewpoint Health
05.2024 - Current
Residential Programs Coordinator (Internal Residential Compliance Officer)
Legacy Behavioral Health Services
01.2017 - 05.2024
Training and Development Specialist
Legacy Behavioral Health Services
03.2013 - 01.2017
Bachelor of Science - Sociology, African American Studies
Valdosta State University