MARCIA WEIR
Springfield,VA
Summary
Senior living and business office professional specializing in census, financial management, and professional networking. Demonstrated ability to foster professional relationships and achieve occupancy goals through resident-centered care. Committed to the highest standards of integrity, communication, and customer service in senior living environments.
Overview
23
23
years of professional experience
Work History
Continuing Care Sales Marketing Liaison
Greenspring-Erickson Living
Springfield, VA
11.2025 - Current
- Responsible for the clinical data collection & coordination of admissions for referrals from inpatient acute and sub-acute care settings.
- Facilitates relationships through Marketing outreach with hospital case managers, discharge planners, and leadership
- Works closely with the CC Sales Team to coordinate resident transfers from facilities & hospitals to help achieve census and revenue targets.
- Coordinates Community Sales Activities to generate Resident interest in Continuing Care business lines.
- Maintains the daily hospitalizations list for residents admitted to hospitals and outside long-term care facilities.
- Fosters relationships with residents and family members through consistent hospital visits and initiates correspondence for discharging purposes.
BUSINESS OFFICE MANAGER
Greenspring Village- Erickson Living
Springfield, VA
03.2022 - 11.2025
- Managed census reconciliation, insurance authorizations, and payer compliance for Continuing Care, supporting revenue and occupancy goals.
- Conduct monthly Continuing Care A/R reviews (Medicare, Managed Care, LTC), ensuring financial accuracy and efficiency.
- Collaborate with the Health Care Sales team to ensure census growth strategies that align with organizational benchmarks.
- Supported residents and families with billing inquiries, fostering trust and ensuring exceptional customer service.
- Coordinated move-out processes to ensure smooth resident transitions and maintain census stability.
ACCOUNTING OFFICE COORDINATOR
Greenspring Village- Erickson Living
Springfield, VA
01.2016 - 03.2022
- Coordinated admissions, discharges, and recurring payments for Independent Living residents to ensure smooth transitions and financial accuracy.
- Managed estate planning documents and resident Spend-down applications.
- Assisted finance leadership with monthly reconciliations, audits, and reporting to maintain financial integrity and compliance.
- Delivered exceptional customer service to residents and families while handling sensitive financial matters.
- Practice strong time management and organizational skills.
GENERAL SERVICES COORDINATOR
Greenspring Village-Erickson Living
Springfield, VA
11.2014 - 01.2016
- Coordinated service requests from residents and staff, ensuring timely response across housekeeping, maintenance, and security.
- Resolved service concerns promptly, fostering strong relationships with residents.
- Oversaw inventory of office supplies for General Services Department for the General Services Department.
PATIENT ACCOUNT & BILLING MANAGER
Burke Spine Center
Burke, VA
01.2011 - 11.2014
- Directed billing operations, claims management, and insurance verification.
- Administered CPT coding for patient benefit validation and financial reporting.
- Performed front office operations to include patient appointments, scheduling, check-in, and maintaining medical records.
INDEPENDENT JEWELRY CONSULTANT
Cookie Lee Jewelry
03.2004 - 10.2014
- Grew and managed and maintained a direct sales business specializing in jewelry sales, fundraising events, and community outreach.
- Recruited, trained, and mentored a team of 75+, achieving top-level sales performance.
- Conducted presentations, networking, and promotional events to increase the customer base.
- Regularly attended top leadership seminars aimed at developing new strategies for company and product marketing, advertising, and business growth.
Education
BA - Psychology
UNIVERSITY OF MARYLAND
College Park, MDSkills
- Microsoft Office Suite
- Salesforce CRM
- Detail-oriented time management
- Financial reconciliation and reporting
- SharePoint and My Unity
- Creative needs assessment and solution presentation
- Strategic relationship-building
Timeline
Continuing Care Sales Marketing Liaison
Greenspring-Erickson Living
11.2025 - Current
BUSINESS OFFICE MANAGER
Greenspring Village- Erickson Living
03.2022 - 11.2025
ACCOUNTING OFFICE COORDINATOR
Greenspring Village- Erickson Living
01.2016 - 03.2022
GENERAL SERVICES COORDINATOR
Greenspring Village-Erickson Living
11.2014 - 01.2016
PATIENT ACCOUNT & BILLING MANAGER
Burke Spine Center
01.2011 - 11.2014
INDEPENDENT JEWELRY CONSULTANT
Cookie Lee Jewelry
03.2004 - 10.2014
BA - Psychology
UNIVERSITY OF MARYLAND