Marcia Williams
Corpus Christi,United States
Summary
- Proficient with verbal & written communications,
documentation & verification of events; MS Office & G Suite and more... - Effective, strong, empathetic communicator in high call volume environment
- Deeply committed to the customer experience and satisfaction,
utilizing problem solving and conflict resolution skills when needed
Overview
14
14
years of professional experience
Work History
Customer Service-Pharmacy Representative
Continuum Global - CVS Specialty Pharmacy
Redlands, TX
10.2022 - Current
- Verification of customer information, insurance validation and eligibility for benefits.
- Scheduled dispensed medication prescriptions accurately as ordered by physicians.
- Promptly responded to inquiries and requests from patients regarding shipments, patient assistance programs, scheduled orders, and deliveries
- De-escalated difficult situations with reasoning and empathy.
- Communicated with patients to collect information about insurances and medical conditions or arrange consultations with pharmacists.
- Adhered to policies, guidelines, procedures as per departmental and HIPPA guidelines
- Resolved customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
Customer Service Representative
Continuum Global-Verizon
Anderson, TX
06.2022 - 10.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of over 50 customer calls per day, with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Digital Marketing Consultant
Clients On Steroids
Corpus Christi, United States
01.2015 - 03.2022
- Analyzed competitor pages to locate backlink and keyword opportunities.
- Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives, and methods for improvement.
- Utilized techniques such as cold calling, networking and prospecting to develop new leads.
- Spearheaded client meetings to determine project needs and professional requirements and identify correct course of action enhance client success.
- Created and delivered innovative, strategic marketing programs for clients with focus on events, digital marketing and social media.
- Implemented marketing automation tools to streamline and automate repetitive marketing tasks.
- Created Pay-Per-Click campaigns to drive targeted traffic to company website.
Natural Health Coach
Self-employed
San Antonio, TX
09.2009 - 02.2022
- Supported implementation of patient health plan, weight loss programs and personalized fitness and exercise programs.
- Recommended nutrition and fitness modifications to improve overall health of clients.
- Empowered clients in finding new ways to inspire healthier habits.
- Maintained records of clients' health progress and compared to health goals.
- Reviewed health data by asking clients to complete self-assessments and provide test results.
- Taught and demonstrated age/condition appropriate exercise routines.
Education
Bachelor of Science - Pre-Medicine
West Virginia University
Morgantown, WVSkills
- Multitasking and Prioritization
- Time Management
- Organizational Aptitude
- Quality Assurance
- Problem Solving and Conflict Resolution
Volunteer Work
100 Black Women of Funeral Service, Wekiwa Springs, Florida Contributed online marketing services
-Eleanor Starks, Founder; Ida Mourie, Co-Founder / personal contact
Timeline
Customer Service-Pharmacy Representative
Continuum Global - CVS Specialty Pharmacy
10.2022 - Current
Customer Service Representative
Continuum Global-Verizon
06.2022 - 10.2022
Digital Marketing Consultant
Clients On Steroids
01.2015 - 03.2022
Natural Health Coach
Self-employed
09.2009 - 02.2022
Bachelor of Science - Pre-Medicine
West Virginia University