VICTORIA NAVARRO
TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
CSR
Continuum / CVS Pharmacy
, TX
10.2023 - 12.2023
- Provided customer service support to customers over the phone and by email.
- Analyzed customer feedback to identify potential recall issues, reported findings to upper management, and developed corrective action plans.
- Assessed recalled products for safety hazards and tracked them in database for future reference.
- Verified insurance information, collected payments, and scheduled appointments.
- Updated patient profiles by entering new prescriptions and renewals into computer system.
- Maintained records of all prescriptions filled or refilled as required by law.
Account Manager
Mid Atlantic Finance
, TX
02.2019 - 07.2022
- Built and managed strong relationships with key accounts to enhance customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Resolved customer complaints in a timely manner.
- Managed multiple accounts simultaneously while meeting deadlines.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Prepared monthly financial statements for each account.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Provided technical support to customers when needed.
- Acted as main point of contact in matters relating to client concerns and needs.
Education
Klein Forest High School
07.2018
Skills
- Active Listener
- Complaint Resolution
- Time Management
- Workplace Safety
- Data Entry and 10 Key
- Written and Verbal Communication
- Payment Processing
- Call Center Operations
- Customer Satisfaction
- Cash Handling
- Issue Resolution
- Credit and Collections
- Customer Service and Support
References
References available upon request.
Timeline
CSR
Continuum / CVS Pharmacy
10.2023 - 12.2023
Account Manager
Mid Atlantic Finance
02.2019 - 07.2022
Klein Forest High School
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