Latrica Taylor
Grand Prairie,TX
Summary
Seasoned professional with progressive experience as a senior- level claims specialist, casualty claims examiner and claims adjuster team manager, with demonstrated success at overseeing each component of the insurance adjusting process through settlement. Adapt quickly to changes in conditions and circumstances, and respond efficiently to pressure of deadlines. Grounded qualifications with varying Licenses and Certifications put me in a great position to effectively deliver as an Independent Field/Desk Adjuster.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PHARMACY SERVICE REPRESENTATIVE
Continuum Global- CVS Health Specialty
12.2023 - Current
- Provided assistance to Pharmacists in preparing medications for distribution to patients.
- Processed incoming orders, verifying accuracy against available stock levels in inventory system
- Assisted customers with prescription refills and transfers, providing excellent customer service
- Ensured compliance with HIPAA regulations regarding privacy of patient information.
INDEPENDENT PROPERTY CLAIMS ADJUSTER
Alacrity Solutions- Liberty Mutual Insurance
05.2023 - 12.2023
- Investigate and determine coverage of loss and adjust all elements of routine Property Loss claims
- Conduct appropriate investigations based upon the severity and complexity of the claim involved
- Properly determines the scope and damages of a loss and documents each claim adhering to the established claims processes/ workflows
- Identify and refer appropriately when fraud, salvage, subrogation, and/or litigation potential exists.
- Identify additional exposures such as Personal Property/ Contents, Additional Living Expense, Mold, Ordinance related to a property loss
- Working knowledge of Microsoft Word & Excel (or their equivalents), Xactimate, and/ or other claims estimating software (as applicable).
INDEPENDENT AUTO CLAIMS TEAM MANAGER
Alacrity Solutions- Liberty Mutual Insurance
10.2022 - 05.2023
- Lead and developed a team of 15 specialists ensuring quality, accuracy, and timely resolution of claims that may include high exposure/complex cases
- Developed staff to handle complex litigated claims
- Resolves customer complaints, problems and coverage questions which cannot be handled by team members
- Held weekly team meetings for training purposed and also provide an open forum to discuss work flow, morale, improve claim processes and train. Developed strategic plans for day-to-day claims handling operations
- Held monthly one on ones with each team member to discuss performance, improvement needed, and inspire engagement.
CLAIMS ADJUSTER- COMMERCIAL BUSINESS LINES
Alacrity Solutions- Liberty Mutual Insurance
05.2021 - 10.2022
- Investigated and evaluated commercial automobile insurance claims to determine liability. Addressed Subrogation & Salvage.
- Adjusted and investigated commercial auto physical damage, heavy equipment, and fleet vehicle claims.
- Handled several types of commercial claims including TP (truckers policies), CGL (Commercial General Liability, GL (General Liability), BA (Business), and Large Loss 50-100 Claims
EXPRESS AUTO CLAIMS ADJUSTER
State Farm Insurance Inc
05.2019 - 05.2021
- Prepared summaries of damage, payments and policy coverage
- Verified insurance claims and determined fair amount for settlement
- Used State Farm systems and technology to meet assigned standards and expectations.
BENEFITS CONSULTANT
WageWorks, Inc
03.2018 - 05.2019
- Provided guidance to individuals regarding their health benefits through negotiating and communicating with the organizations Human Resource Management
- Worked with small to mid-sized groups of individual employees
- Delivered presentations with alternatives as needed
- Handled group wide changes, adds and deletes, and Cobra set-up
- Accurately documented and analyzed data in Excel in order to recommend appropriate spending for benefits to employers
- Created presentations for employers to review multiple options of health benefits
SENIOR COLLECTIONS SPECIALIST
Nissan Motor Acceptance
08.2016 - 03.2018
- Determine the reason for delinquency and assist the customer in resolving the problem permanently, to avoid any further delinquencies
- Educate the customer about the terms of the contract
- Make effective use of the dialing system to increase right party contacts
- Contact or attempt to contact customers at all stages of delinquency (primarily mid stage delinquencies of 30+ days past due).
Education
Some College (No Degree) - Business Administration And Management
Texas A&M University- Commerce
Skills
- HIPAA Regulations
- Quality Assurance
- Benefits Explanation
- Health Insurance Knowledge
- Policy Interpretation
- Fraud Detection Knowledge
- Damage Mitigation
- Damage Assessment
- Claims Investigations
- Settlement Negotiations
- Liability Determination
- Decision-Making
- Staff Management
- Performance Coaching
Certification
TX
AZ
AR
CT
DE
FL
ID
IN
KY
LA
ME
MI
MN
MS
MO
NE
NH
NM
NC
OK
OR
RI
SC
UT
VT
WA
WV
WY
Timeline
PHARMACY SERVICE REPRESENTATIVE
Continuum Global- CVS Health Specialty
12.2023 - Current
INDEPENDENT PROPERTY CLAIMS ADJUSTER
Alacrity Solutions- Liberty Mutual Insurance
05.2023 - 12.2023
INDEPENDENT AUTO CLAIMS TEAM MANAGER
Alacrity Solutions- Liberty Mutual Insurance
10.2022 - 05.2023
CLAIMS ADJUSTER- COMMERCIAL BUSINESS LINES
Alacrity Solutions- Liberty Mutual Insurance
05.2021 - 10.2022
EXPRESS AUTO CLAIMS ADJUSTER
State Farm Insurance Inc
05.2019 - 05.2021
BENEFITS CONSULTANT
WageWorks, Inc
03.2018 - 05.2019
SENIOR COLLECTIONS SPECIALIST
Nissan Motor Acceptance
08.2016 - 03.2018
TX
AZ
AR
CT
DE
FL
ID
IN
KY
LA
ME
MI
MN
MS
MO
NE
NH
NM
NC
OK
OR
RI
SC
UT
VT
WA
WV
WY
Some College (No Degree) - Business Administration And Management
Texas A&M University- Commerce
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