Marcia Wink

Sonics Drive In

Jacksonville, Texas

01.2003 - Current

Supported management in daily operations and team coordination tasks.
Assisted in training new staff on company procedures and policies.
Handled customer inquiries and resolved issues effectively and efficiently.
Coordinated schedules to ensure adequate staffing during peak hours.
Prepared reports on daily activities and team performance for management review.
Maintained a clean and organized workspace to enhance productivity and safety.
Managed customer service inquiries and complaints in a timely manner.
Supervised daily operations including scheduling shifts, assigning duties.
Maintained up-to-date knowledge of company products and services.
Ensured compliance with safety regulations and company policies.
Resolved conflicts between team members in an effective manner.
Collaborated with management on developing strategic plans for achieving business goals.
Coordinated with other departments to ensure smooth flow of operations.
Conducted regular performance reviews for employees to identify areas of improvement.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Recruited and trained new employees to meet job requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.