Marcia Zeballos

• Oversee daily operations for a top-performing business brokerage supporting 10+ agents.
• Maintain listing and website accuracy, manage CRM records, and handle buyer/seller lead flow.
• Prepare and edit CIMs, contracts, offer documents, and internal reports.
• Design and manage newsletters and email marketing campaigns.
• Coordinate vendor relations, office logistics, onboarding, and technology troubleshooting.
• Managed multiple social media accounts, ensuring consistent branding and messaging across all platforms.
• Increased website traffic by creating and sharing engaging social media posts that directed users to relevant on-site content.

• Provided customer support across retail and lease portfolios, ensuring seamless end-of-term processes.
• Managed inbound and outbound communication campaigns to retain customer loyalty.
• Guided customers through lease-end inspections, returns, and account closures.

• Conducted internal audits and monitored compliance with FEMA and municipal regulations.
• Tracked property risk data and implemented remediation plans.
• Collaborated with vendors and federal housing agencies to ensure code compliance.

• Supervised customer service team resolving escalations, handling bookings, and organizing travel logistics.
• Managed administrative duties and prepared operational activity reports.
• Developed strong relationships with clients, leading to increased repeat business and referrals.

Collections Specialist - Gramercy Capital Corp

• Managed leasing compliance and collections coordination with tenants and property managers.

Credit Analyst - Americredit Financial Services

• Analyzed automotive finance credit data; approved contracts and liaised with internal departments.

• Directed call center operations, overseeing delinquency portfolios worth $37M+.
• Trained staff, implemented performance metrics, and reduced delinquency through workflow optimization.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.