Marcial Chaco

• Dedicated and versatile Level 3 Technical Support and Logistics Professional with 3 years of experience at CountR GmbH. Proven track record of excellence both on-site and remotely, providing high-level customer support, technical troubleshooting, and seamless client assistance. Adept at cross-functional collaboration, partnering closely with logistics teams to manage inventory counts, warehouse fulfillment, and inbound/outbound order processing. Recognized for a strong work ethic, technical aptitude, and commitment to operational efficiency.
• Provide comprehensive technical support to customers remotely and on-site when needed, ensuring rapid issue resolution and high client satisfaction.
• Maintenance on existing kiosk in-house/customer orders by retrofitting new components. Troubleshooting kiosk for new existing customers/ kiosk out in the field by updating latest software’s, installing newest softwares to each component throughout the ATM machines needs & troubleshooting remotely.
• Repair & refurbish components in ATM machines such as money dispensers, monitors, bill acceptors, ticket printers,etc.
• Process Execution: Equipment Handling, Documentation, Cross-Functional Teamwork

Logistics & Operations: Inventory Control, Warehouse Management, Order Fulfillment, Inbound/Outbound Shipping

Collaborate directly with the logistics department to execute accurate inventory counts and maintain stock precision.

Manage warehouse operations by efficiently preparing, packing, and processing inbound shipments and outbound customer orders.