Marcial Suazo
Austin,TX
Summary
Diligent Technician with comprehensive background in mobile device repair and troubleshooting. Successfully handled complex hardware and software issues, ensuring customer satisfaction. Demonstrated problem-solving and technical skills in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Mobile Technician
Charter Communications, Spectrum
07.2018 - 08.2024
- Educated clients on proper device care to minimize future damage and improve longevity of their equipment.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience, empathy and professionalism.
- Streamlined troubleshooting processes for increased productivity and reduced downtime.
- Diagnosed and executed network and server issues.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
Lead Supervisor
Ampco Parking System
01.2016 - 07.2018
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Answered general questions about parking fees, facilities, and directions.
- Assisted with parking lot security to deter theft and other criminal activities in parking lots.
- Reduced wait times for guests by streamlining vehicle retrieval processes and optimizing staff deployment.
- Handled cash transactions accurately and responsibly by following company guidelines for secure handling of funds.
Aviation Facility Service
City of Austin
01.2016 - 07.2018
- Performed routine maintenance on custodial equipment, ensuring optimal performance and longevity.
- Provided excellent customer service when interacting with building occupants during working hours or responding to inquiries about facility cleaning practices.
- Assisted in training new hires, sharing knowledge and expertise to help them become effective custodial workers.
Education
High School Diploma -
Continental Academy
Central Texas AC Refrigeration
09-2024
Information Technology
Virginia College
07-2018
Skills
Hardware Repair
Performance optimization
Network troubleshooting
Customer service
Adaptability and flexibility
Timeline
Mobile Technician
Charter Communications, Spectrum
07.2018 - 08.2024
Lead Supervisor
Ampco Parking System
01.2016 - 07.2018
Aviation Facility Service
City of Austin
01.2016 - 07.2018
High School Diploma -
Continental Academy
Central Texas AC Refrigeration
Information Technology
Virginia College
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