Marci Diane Robles
Fort Wayne,IN
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Receptionist
Super Painter LLC
04.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered 40 phone promptly and directed incoming calls to correct offices per day.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Floor Worker
Vintage Shutters
01.2021 - 02.2021
- Drilled holes into shutters and frames, stapled bottom of shutters for them to be hung and sanded down.
- Stood for long hours, lifted heavy loads and maintained fast pace.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Assembled products for distribution in fast-paced environment and met or exceeded daily production goals.
- Moved materials to designated staging areas.
- Identified areas of workflow inefficiency and implemented solutions that improved production by 15%.
Server
Dos Margaritas
01.2017 - 08.2017
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Hostess
Cebollas Mexican Grill
01.2016 - 04.2016
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained clean and welcoming environment, ensuring comfort of guests throughout their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Associate of Applied Science - CMA
Ivy Tech Community College
Fort Wayne, IN05.2025
Certified CNA -
Ivy Tech Community College
Fort Wayne, IN01.2021
High School Diploma -
Options Charter School
Noblesville, IN12.2020
Skills
- Quick Learner
- Bilingual
- Experience as a CNA
- Telephone skills
- Data Entry
- Time Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Super Painter LLC
04.2021 - Current
Floor Worker
Vintage Shutters
01.2021 - 02.2021
Server
Dos Margaritas
01.2017 - 08.2017
Hostess
Cebollas Mexican Grill
01.2016 - 04.2016
Associate of Applied Science - CMA
Ivy Tech Community College
Certified CNA -
Ivy Tech Community College
High School Diploma -
Options Charter School
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