Valni De Oliveira
Milford-,MA
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Friendly Sales Associate adept at working in diverse retail and customer service environments. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
21
21
years of professional experience
Work History
Receptionist
Conifer Health Solutions LLC
02.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Medical Office Secretary
Metro West Medical Center
06.2019 - Current
- Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
- Updated group medical records and technical library to support smooth office operations.
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Prepared and sent financial statements to support bookkeeping functions.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Guest Service Representative
MetroWest Medical Center
01.2017 - Current
- Collaborated with customer service team to provide exceptional service for all guests.
- Assisted guests in answering questions and completing check-in and check-out processes.
- Recommended local area establishments or services to suit guest interests and plans.
- Assisted customers with store and product complaints.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Contributed to team success by filling in on cashier duties, providing product assistance, merchandising shelves and cleaning customer areas.
- Maximized profits by capitalizing on opportunities to upsell additional merchandise.
- Created new processes and systems for increasing customer service satisfaction.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Input customer data using [Type] software and made immediate updates to reflect room changes.
Radiology Clerk Receptionist
Metro west Medical Center
11.2015 - 12.2017
- Reduced patients’ anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
- Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.
- Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans.
- Operated mobile imaging equipment to capture medical information at patients’ bedsides, operating and emergency rooms.
- Ensured HIPAA compliance across all patient data handling, systems and training.
- Delivered high-quality and compassionate treatment to indigent and low-income patient community.
Housekeeper
MetroWest Medical Center
09.2009 - 09.2014
- Inspected restrooms for cleanliness and availability of supplies [15times per shift.
- Checked [15] rooms per day to verify vacancies post-checkout.
- Swept and damp-mopped private stairways and hallways.
- Supplied guests with extra towels and toiletries when requested.
- Collected waste paper and other trash from the premises and moved to designated areas.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Spot cleaned carpets using industrial carpet cleaner.
- Set up and cleaned banquet and conference rooms.
- Draped and folded guests' clothing, paired shoes and neatly arranged toiletries.
- Requested maintenance orders to fix non-working equipment and address any room damage.
- Provided detailed and timely cleaning services while working in a fast-paced environment with multiple interruptions.
Florist station
Florist, Whole Foods Market
11.2007 - 03.2010
- Communicated with vendors regarding back order availability ,future inventory and special orders.
- Recommended, selected and helped locate and obtain out -of-stock product based on customer request.
Framingham
Whole Foods Market
02.2004 - 11.2007
- Prepare foods station......customer service, help the cashier if needed.
- Answered an average of 100 calls per day, solving problems ,Politely assisted customers in person and via telephone .Responsibility to close station.
Education
GED -
MASS BAY COMMUNITY COLLEGE
GED -
MASS BAY COMMUNITY COLLEGE
2010
High School Diploma -
High School
1978
Skills
- Exceptional communication skills
- Trusted key holder
- Strategic sales knowledge
- Multi-line phone talent
- Mediation capability
- Medical terminology knowledge
- Strong client relations
- Quick learner
- Creative problem solver
- Floor set design expertise
- International sales support
- Cash flow management
- Cash flow, cashier, communication skills, Creative problem solver, client relations, excellent customer service, Customer Service, ENGLISH, inventory, MA, Mediation, Medical terminology, Quick learner, sales, set design, Strategic, telephone, phone
- Decision making skills
- Customer Service
- HIPAA
- Relationship development
- Problem resolution
- Communications
- Organization
- Team building
- First Aid/CPR
- Inventory management
- Customer and client relations
Languages
Portuguese
Native or Bilingual
English
Professional Working
Timeline
Receptionist
Conifer Health Solutions LLC
02.2020 - Current
Medical Office Secretary
Metro West Medical Center
06.2019 - Current
Guest Service Representative
MetroWest Medical Center
01.2017 - Current
Radiology Clerk Receptionist
Metro west Medical Center
11.2015 - 12.2017
Housekeeper
MetroWest Medical Center
09.2009 - 09.2014
Florist station
Florist, Whole Foods Market
11.2007 - 03.2010
Framingham
Whole Foods Market
02.2004 - 11.2007
GED -
MASS BAY COMMUNITY COLLEGE
High School Diploma -
High School
GED -
MASS BAY COMMUNITY COLLEGE
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