Alma Segovia
Phoenix ,AZ
Summary
Dynamic Patient Access Representative with a proven track record at Conifer Health Solutions LLC, excelling in HIPAA compliance and customer service. Skilled in navigating healthcare systems and resolving conflicts, I enhance patient satisfaction through effective communication and problem-solving, ensuring a seamless experience while maintaining confidentiality and professionalism.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Conifer Health Solutions LLC
08.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.7
Customer Service Representatives
Maximus
01.2022 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Dental Assistant
Union Hills Family Dental Care & Orthodontics
04.2021 - 01.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Explained treatment procedures and instructed patients on home care guidelines.
Front of House Team Member
Chick-fil-A
04.2021 - 12.2021
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Established welcoming atmosphere by greeting each guest warmly.
- Streamlined order taking process by utilizing point-of-sale systems effectively, leading to faster order processing times.
- Assisted in inventory management for front-of-house supplies, ensuring availability and reducing waste.
Education
Bachelor of Science - Nursing Practice
Grand Canyon University
Phoenix, AZ10-2028
High School Diploma -
Paradise Valley High School
Phoenix, AZ05-2022
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Phone and email etiquette
- Healthcare systems navigation
- Problem-solving
- System updating
- Call screening
- Health insurance knowledge
- Medical insurance
- Payment collection
- Database search and data entry skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members.
- Achieved controlling through effectively helping with downtime.
- Collaborated with team of 4 in the development of giving free food to the homeless for a school project.
Certification
- Certified dental assistant, Arizona School of Dental Assisting - 8 month's
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Access Representative
Conifer Health Solutions LLC
08.2023 - Current
Customer Service Representatives
Maximus
01.2022 - 08.2022
Dental Assistant
Union Hills Family Dental Care & Orthodontics
04.2021 - 01.2022
Front of House Team Member
Chick-fil-A
04.2021 - 12.2021
Bachelor of Science - Nursing Practice
Grand Canyon University
High School Diploma -
Paradise Valley High School
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