Marcie Dubois
Herriman,UT
Summary
I'm a self-assured Service Advisor that handles an array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and estimating. I have received numerous trophies based solely on my strong customer service. I take great pride in always giving %100 on any given task.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Service Advisor
Caliber Collision
Salt Lake City, UT
07.2021 - Current
- Writing estimates for all DRP and non DRP insurance companies
- Conducting process reviews
- Checking in customer vehicles
- Pre and Post scanning all vehicle's
- Blue printing all vehicles with technicians
- Ordering parts and handling any issues with parts
- Handling all communication with insurance companies during and after the repair
- Processing Total loss vehicle
- Providing post repair plan communication including all vehicle status updates to customers during and after the the repair process
- Communicating all vehicle status updates to customers, during the repair process
- Quality control on all vehicle's from start to finish
- Completing final customer paperwork prior to vehicle delivery
Service Advisor
Rocky Mountain Collision of Sandy
Sandy, UT
01.2019 - 07.2021
- Engage with Customers on repair plans to set expectations.
- Discuss and follow through with repair technicians to ensure a proper and efficient repair
- Review and follow-up with customers on the repair status daily.
- Accounts receivable
- Invoicing and inventory control of parts
- Manage inventory concerns via phone or email communications
- Track and manage all customer files
- Manage supplements with DRP and Non DRP partners
- Manage smart tracking of all paint materials
- Manged and maintained relations with Enterprise Holding
Customer Service Manager
Rocky Mountain Collision of Murray
Murray, UT
11.2010 - 12.2017
- Engage with Customers on repair plans to set expectations.
- Discuss and follow through with repair technicians to ensure a proper and efficient repair
- Review and follow-up with customers on the repair status daily.
- Accounts receivable
- Invoicing and inventory control of parts
- Manage inventory concerns via phone or email communications
- Track and manage all customer files
- Manage supplements with DRP and Non DRP partners
- Manage smart tracking of all paint materials
Education
High School Diploma -
Jordan High School
Sandy, UT01-2003
Skills
- I-Car Certified
- CCC One, Audatex, Mitchell, Word, Excell, OPS Trax, Partstrader, Teams, Outlook
- Can operate and understand all automotive scanners for proper diagnostic on vehicles
- Process Improvements
- Handling Customer Complaints
- Workflow Management
- Attention to Detail
- Quality Inspection
- Excellent Communication
Certification
- I-Car Certified-2024
Timeline
Senior Service Advisor
Caliber Collision
07.2021 - Current
Service Advisor
Rocky Mountain Collision of Sandy
01.2019 - 07.2021
Customer Service Manager
Rocky Mountain Collision of Murray
11.2010 - 12.2017
High School Diploma -
Jordan High School
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