Marcie Rickard
Schofield
Summary
Detail-oriented professional recognized for exceptional communication skills and meticulous attention to detail. Proven track record in managing customer inquiries and optimizing team workflows, resulting in improved customer engagement and satisfaction.
Overview
2020
2020
years of professional experience
Work History
Sales Associate
Ace Hardware
Schofield
10.2016 - 01.2020
- Maintained customer service operations, including DNR licenses and renewals.
- Managed UPS shipping and handling, ensuring timely deliveries.
- Processed special orders and returns to enhance customer satisfaction.
- Oversaw front store product ordering to maintain inventory levels.
- Answered phones promptly to address customer inquiries.
- Operated cash register accurately for seamless transactions.
Lead CSR
Pick N Save
Rothschild
2012 - 10.2016
- Supervised customer service team to ensure quality support and engagement.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Collaborated with management to develop strategies for improving service delivery.
- Trained new employees on company policies and effective communication techniques.
- Managed workflow efficiently within a fast-paced environment while maintaining high standards of accuracy and quality control.
Education
High School Diploma -
Sedro-Wooley High School
Sedro-Woolley, WA05-1993
Skills
- Customer service and client engagement
- Team leadership and employee training
- Communication skills and conflict resolution
- Time management and workflow optimization
- Problem solving and attention to detail
- Guest relations
- Payment handling and multi-line phone systems
Prior Business Owner in the Service Industry
- Co-Owned Restaurant Equipment Repair Business
- Scheduling and dispatching service technicians
- Customer service and client relations
- Answering multi-line phone systems
- Appointment coordination
- Data entry and record keeping
- Invoice preparation and billing
- Accounts payable and accounts receivable
- Calender management
- Time management
- Problem-solving conflict resolution
- Multitasking in a fast-paced enviroment
Professional Summary
- Reliable and hardworking individual with good communication, customer service, and organizational skills. I spent many years as a stay-at-home mom caring for my family and managing daily responsibilities, which is why there are gaps in my work history. I am now ready to return to the workforce and eager to learn, contribute, and be a dependable member of a team.
Timeline
Sales Associate
Ace Hardware
10.2016 - 01.2020
Lead CSR
Pick N Save
2012 - 10.2016
High School Diploma -
Sedro-Wooley High School