MARCIE WILSON
Dunkirk,USA
Summary
Office professional prepared for this role with comprehensive experience in administrative functions, scheduling, and office management. Known for driving efficiency and streamlining processes to support organizational goals. Excels in team collaboration and adapts readily to changing needs, ensuring reliable and consistent performance. Proficient in communication and organizational skills, traits highly valued by employers.
Overview
11
11
years of professional experience
Work History
Office Administrator
Carnoah Pressure Washing LLC
03.2022 - Current
- Managed office operations, ensuring efficient workflow and timely completion of tasks.
- Coordinated scheduling for pressure washing services, optimizing resource allocation and client satisfaction.
- Managed client invoicing and payment processing to enhance financial operations.
- Oversaw inventory management and maintenance to guarantee availability of power washing equipment and marketing materials.
- Developed and maintained filing systems, enhancing document retrieval and organization efficiency.
- Enhanced customer satisfaction by expertly managing inquiries and swiftly resolving issues.
- Reconciled account files and produced monthly reports.
- Coordinated scheduling of service appointments and maintained accurate client records.
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Streamlined invoicing processes, enhancing billing accuracy and timeliness.
- Oversaw inventory management, tracking supplies and ordering materials as needed.
- Established strong relationships with clients, enhancing customer satisfaction and retention rates.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Human Resources Generalist
Epilepsy Foundation
03.2020 - 03.2022
- Respond to inquiries, research, and direct questions to the appropriate contact and provide exceptional customer service to employees and managers, as the primary Human Resources contact.
- Managed employee onboarding processes, ensuring compliance with organizational policies and best practices.
- Developed and implemented training programs to enhance staff engagement and performance.
- Provide guidance on policies and procedures to employees and managers.
- Coordinate employee benefits ensuring enrollments, status changes, payroll deductions, and bill reconciliations are processed accurately.
- Recruit and facilitate successful hires by advertising, sourcing, and screening, as well as providing consistent communication throughout the hiring process with both the candidates and hiring teams.
- Administer new hire onboarding and orientation, conduct exit interviews for employee departures, and manage performance review processes for all staff.
- Maintain personnel records and data to ensure employment required compliance is met.
- Assist in the planning of all-staff events (staff retreats/trainings/meetings etc.).
Human Resources Specialist
Association for Talent Development
08.2018 - 03.2020
- Manage benefits administration of 150+ employees as the benefits business partner of the Human Resources department.
- Conduct onboarding processes for new hires, including orientation, first day paperwork, benefits enrollment, I9 verifications, and entering employee data in the organizations HRIS database, Workday.
- Manage recruiting efforts for the organization by working with the department managers to fill internal positions.
- Manage and execute the organization’s open enrollment period.
- Conduct exit interviews and process terminations for employee departures.
- Manage employee relations through employee coaching, investigating, and documenting employment and personnel issues as needed.
- Maintain and update human resources documents, such as organizational charts, employee handbook, and intranet (internal website) governance.
- Develop and disperse all company-wide email communications.
- Answer general Human Resources questions as needed.
Recruiter
Allegis Global Solutions
08.2015 - 08.2018
- Responsible for full lifecycle recruiting of adjunct faculty at University of Maryland Global Campus (UMGC formerly UMUC).
- Screen, source, and hire adjunct professors to teach for UMGC’s Graduate and Undergraduate programs.
- Devise and execute strategic high-volume recruitment plans that align with UMGC’s recruitment strategy.
- Partner with hiring managers to conduct recruitment strategy discussions and identify effective sourcing strategies to present top quality candidates for each position and accurately fill hiring needs.
- Create and update job descriptions and specifications with the assistance of hiring managers.
- Initiate offer letters, launch pre-employment screenings, obtain references, and collect supporting documentation for new hires.
- Manage all candidate activity through UMGC’s applicant tracking system, Workday.
Education
B.A. - English Language and Literature
University of Maryland College Park
01.2010
Skills
- Human Resources
- Administrative Support
- Project coordination
- Office Administration
- Time management
- Meeting coordination
- Teamwork and collaboration
- Multitasking and organization
- Customer service expertise
- Effective communication
- Experienced with multiple database systems
- Schedule and calendar management
Timeline
Office Administrator
Carnoah Pressure Washing LLC
03.2022 - Current
Human Resources Generalist
Epilepsy Foundation
03.2020 - 03.2022
Human Resources Specialist
Association for Talent Development
08.2018 - 03.2020
Recruiter
Allegis Global Solutions
08.2015 - 08.2018
B.A. - English Language and Literature
University of Maryland College Park