Marciesha Nicholson
Customer Service
Rocky Mount,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals
Overview
6
6
years of professional experience
Work History
Wholesale Collections Representative
Intelogix by GC Services
10.2024 - Current
- Assisted customers in resolving billing inquiries and payment discrepancies.
- Managed account collections through effective communication and negotiation techniques.
- Updated customer account information using CRM software for accuracy and compliance.
- Maintained detailed records of customer interactions to support follow-up actions.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Collaborated closely with legal department when necessary, facilitating the initiation of legal actions or settlements as required.
NC Turnpike Customer Support
Intelogix by GC Services
01.2024 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Reviewed billing and collections process and determined improvements to streamline workflows.
- Assisted in training new team members on toll collection processes.
- Conducted daily reconciliations of collected tolls to ensure accuracy and accountability.
- Addressed customer concerns and inquiries, providing information on toll rates, policies, and available payment options.
Host
L'levation
04.2023 - 01.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements.
- Coordinated with staff to communicate guest needs efficiently.
- Assisted in training new hosts on service protocols and workflows.
Correctional Officer II
North Carolina Department of Corrections
10.2019 - 04.2023
- Supervised inmate activities to ensure compliance with facility regulations and safety protocols.
- Conducted regular inspections of facilities, identifying and addressing potential security risks.
- Managed inmate records, ensuring accuracy and confidentiality in documentation processes.
- Collaborated with law enforcement agencies during incident response and investigations.
- Trained new staff on operational procedures, emphasizing safety and protocol adherence.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Salesperson
Hubert Vesters Toyota Of Wilson
04.2019 - 10.2019
- Collaborated with team members to create effective sales strategies, improving overall store performance.
- Provided exceptional customer service, resolving issues promptly to maintain high satisfaction levels.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
General Studies
Rocky Mount High School
Rocky Mount06-2015
Skills
- Data entry
- Credit analysis
- Recording data
- Multi-line phone systems
- Policy standards and guidelines
- Account reconciliation
- Legal compliance
- Microsoft Excel
- Administrative support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Wholesale Collections Representative
Intelogix by GC Services
10.2024 - Current
NC Turnpike Customer Support
Intelogix by GC Services
01.2024 - 10.2024
Host
L'levation
04.2023 - 01.2024
Correctional Officer II
North Carolina Department of Corrections
10.2019 - 04.2023
Salesperson
Hubert Vesters Toyota Of Wilson
04.2019 - 10.2019
General Studies
Rocky Mount High School
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