Summary
Overview
Work History
Education
Skills
Timeline
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Marcina Williams

Chicago,IL

Summary

Wholefoods grocery shopper skilled in barcode scanning and customer service. Enhanced order fulfillment efficiency by adapting to stock changes and collaborating with staff, boosting customer satisfaction. Demonstrated attention to detail and problem-solving, ensuring high-quality product selection and delivery. Contributed to a positive team atmosphere, achieving a 95% customer satisfaction rate.

Overview

26
26
years of professional experience

Work History

Grocery Shopper

Wholefoods
08.2022 - Current
  • Assessed customer needs to select high-quality grocery items.
  • Navigated store layout efficiently to locate products swiftly.
  • Communicated with team members to resolve inventory discrepancies.
  • Adapted quickly to changing product availability and customer requests.
  • Organized shopping lists based on store layout for streamlined experience.
  • Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
  • Adapted quickly to changing circumstances such as unexpected stock shortages or last-minute adjustments to orders, ensuring minimal disruptions to delivery timelines.
  • Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery.
  • Contributed to a positive team atmosphere by maintaining open communication channels with colleagues and participating in problem-solving initiatives.

Grocery Shopper

Amazon
12.2019 - 08.2022
  • Streamlined grocery selection process, ensuring high-quality product availability and customer satisfaction.
  • Collaborated with team members to optimize inventory management and reduce waste.
  • Trained new staff on store policies, procedures, and efficient shopping techniques.
  • Enhanced customer experience by providing personalized shopping assistance and product recommendations.
  • Implemented effective time management strategies to improve order fulfillment speed.
  • Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
  • Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary.
  • Demonstrated expert knowledge of store layouts, enabling efficient navigation and product retrieval.

Bus Operator

Chicago Transit Authority - North Park Garage
12.1999 - 03.2018
  • Operated buses safely along designated routes, ensuring timely arrivals and departures.
  • Monitored passenger safety and comfort, addressing concerns promptly and professionally.
  • Assisted with scheduling changes and route adjustments to optimize service efficiency.
  • Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
  • Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
  • Provided exceptional customer service, fostering positive interactions with passengers daily.
  • Trained new operators on safety protocols, route navigation, and customer service best practices.
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.
  • Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
  • Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.

Education

Home Economics

Morgan Park High School
Chicago, IL
06.1979

Skills

  • Barcode scanning
  • Bagging proficiency
  • Customer service
  • Attention to detail
  • Online order processing

Timeline

Grocery Shopper

Wholefoods
08.2022 - Current

Grocery Shopper

Amazon
12.2019 - 08.2022

Bus Operator

Chicago Transit Authority - North Park Garage
12.1999 - 03.2018

Home Economics

Morgan Park High School

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Marcina Williams