Marcio Enciso

Safely operate a vehicle with the capability of driving in autonomy by taking over during dangerous situations and collecting data in a software.

Troubleshoot autonomous software when computer errors hinder the robot from performing autonomous driving.

Write Incident reports after a dangerous situation with the AI robot has occurred.

Maintain the autonomous vehicle software secured by not allowing the public to take photos of the inside of the vehicle and limiting public interactions regarding operations and testing.

• Upheld high standards of professionalism and discretion when working with high-value clients.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Analyzed and investigated incidents alongside functional management and security supervisors.
• Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.

• Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents
• Investigated disturbances and used proportional and strategic responses to handle different types of issues
• Communicated with team members and building management via radio, telephones, computers and proprietary software
• Worked successfully with diverse group ofcoworkers to accomplish goals and address issues related to our products and services
• Prioritized and organized tasks to efficiently accomplish service goals
• Juggled multiple projects and tasks to ensure high quality and timely delivery
• Demonstrated leadership by making improvements to work processes and helping to train others
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Perform security patrols on assigned client locations while monitoring access to property and buildings
• Safely respond to emergency situations on site
• Detect and deter unusual activity while escalating all threats towards clients and property to the authorities
• Administer CPR, First Aid, and AED when injuries arepresent
• Maintaining ahigh level of attentiveness to createa friendly, safe, and professional environment for the client
• Permit authorized persons to enter property and focus vigilance to entrances and exits.

• Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises
• Responded quickly to incidents and assessed active situations for security concerns
• Monitored entrances and exits to confirm all personnel haveproper access to buildings
• Produce detailed daily activity reports to record security activity for different assigned posts
• Recognize opportunities to assist clients and visitors whenever possible.

• Assisted passengers with entering and exiting vehicles safely and securely stowed baggageto minimize damagerisk
• Coordinated efficient routes to avoid delays and optimize schedules
• Upheld high standards of professionalism and discretion when working with high-value clients
• Kept completely clean driving record with no reportable incidents
• Achieved consistently high customer scores due to exceptional service.

• Worked with high profile clients with executive level business
• Treated all client business with the upmost severity and confidentiality to maintain recognizable customer service throughout the region
• Detected red flagactivity to avoid deceitful and criminal activity
• Operated independently and as ateam to satisfy all customer needs with a time sensitive urgency
• Researched and resolved customer issues on personal savings, checking and lines of credit accounts
• Met or exceeded sales goals by promoting bank products and services in customer interactions
• Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.

• Responded to customer requests for products, services and company information.
• Received multiple positive reviews acknowledging dedication to excellent customer service.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Recommended products to customers, thoroughly explaining details.
• Bilingual- Spanish