Marcio Saraiva
Kissimmee,FL
Summary
Seasoned Soccer Coach and Operations Manager, with over 8 years of experience working simultaneously at Lake Nona Academy Soccer and Brazil Supermarket. With expertise in athlete development and logistics management, I thrive in team leadership, strategic planning, and ensuring operational excellence. I have a proven ability to enhance team performance and streamline operations, always maintaining a focus on quality assurance and motivational techniques. Committed to delivering excellence, I excel in balancing responsibilities across two demanding roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Soccer Coach
Lake Nona Academy Soccer
Kissimmee, FL
06.2023 - Current
- Provided feedback to athletes on their performance in practice sessions and competitive matches.
- Communicated with parents regarding their child's development, both athletically and academically.
- Created individual training programs tailored to each player's strengths and weaknesses.
- Scheduled practices, games, tournaments, meetings, travel arrangements.
- Collaborated with other coaches within the athletic department in order to promote an overall positive school spirit.
- Enforced rules of conduct amongst team members in order to maintain a professional environment.
- Organized and led drills to improve player technique and tactical awareness.
- Facilitated communication between players and staff members when issues arise.
- Encouraged athletes, fellow coaches, and parents to engage in good sportsmanship with competitors.
Manager of Operations
Brazil Supermarket
Ocoee, Florida
07.2019 - Current
- Negotiated contracts with vendors for services necessary for daily operations and supply chain.
- Cashier – Supermarket Operations
- Provided efficient and friendly customer service, handling high-volume transactions with accuracy and speed.
- Operated point-of-sale (POS) systems, processed cash, credit, and digital payments, and ensured correct change for customers.
- Assisted in training new team members on store policies, cashier operations, and customer interaction best practices.
- Maintained cleanliness and organization of the checkout area, ensuring a welcoming environment.
- Addressed customer inquiries and resolved complaints in a professional and timely manner.
- Collaborated with colleagues and supervisors to ensure smooth store operations during peak hours.
- A distribution center for a set of products is a warehouse or other specialized building, often with refrigeration or air conditioning, that is stocked with products (goods) to be redistributed or sold.
- Improve retention by helping employees, discussing responsibilities as part of scheduled check-ins with the teams.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Prepared reports summarizing operational results against established goals and objectives.
- Investigated customer complaints related to product and service quality or delivery issues.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Education
Bachelor's Degree in Physical Education
University Estacio
Brazil12-2014
Skills
- Gameplay tips
- Space allocation
- Staff recruitment
- Quality assurance
- Customer service
- Problem-solving
- Loss prevention
- Employee training
- Decision-making
- Risk management
- Logistics management
- Conflict resolution
- Team management
- Game plays
- Motivational
- Recruitment
- Sports practice direction
- Player development
- Athlete recruitment
- Injury evaluations
- Injury assessments
- Tournament procedures
Languages
English
Professional
Spanish
Professional
Portuguese
Professional
Swedish
Elementary
Hebrew
Elementary
Certification
- US Soccer C License
- US Soccer D License
- US Soccer E License
- US Soccer F License
Accomplishments
Amateur and Professional Athlete:
- Played for São Paulo Futebol Clube as both an amateur and professional athlete between 1995 and 2003.
Professional Career (1999–2010):
- Represented notable clubs, including Avaí (SC), Vila Nova A.C. (MG), Beitar Jerusalem (Israel), AIK Stockholm (Sweden), Hapoel Beer Sheva (Israel), Santos F.C., CRAC (GO), Mirassol E.C. (SP), Resende E.C. (RJ), A.A. Portuguesa Santista (SP), and Grêmio Osasco (SP).
Technical Observer and Talent Scout:
- Began a post-playing career as a Technical Observer, responsible for evaluating and selecting football players at licensed São Paulo FC units.
- Led talent recruitment operations at the Guarapiranga Training Center (CT Guarapiranga).
Timeline
Soccer Coach
Lake Nona Academy Soccer
06.2023 - Current
Manager of Operations
Brazil Supermarket
07.2019 - Current
- US Soccer C License
- US Soccer D License
- US Soccer E License
- US Soccer F License
Bachelor's Degree in Physical Education
University Estacio
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