Marck Kiselevach

• Provided classroom instruction outlined in teacher's lesson plans.
• Managed classroom behavior and maintained a positive learning environment.
• Encouraged positive behavior among students through effective communication techniques.
• Provided instruction and guidance to students in the absence of a regular teacher.

• Prepared drink orders, ranging from coffee, matcha, cocktails, and other alcoholic beverages.
• Handled customer inquiries and resolved issues promptly and professionally.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system (using Toast) to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays, and delivery bags.

Worked as a Server (2 yrs) and Service Assistant (3 yrs) at P.F. Chang's China Bistro.

• Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
• Executed cash register operations (using Aloha), ensuring secure and efficient payment processing.
• Trained new employees on restaurant procedures and plating techniques.
• Explained menu offerings and offered tailored suggestions for guests with dietary restrictions, improving dining experience.