Marco Alva
Fresno,CA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
The Cheesecake Factory
06.2017 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Crew Member
Little Caesars Pizza
07.2014 - 06.2017
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Bachelor of Science - Nutrition
CSU Fresno State
06.2024
Associate of Arts - Early Childhood Education
Fresno City College
06.2018
Skills
- Guest Engagement
- Daily Specials Memorization
- Beverage Preparation
- Safe Food Handling
- Point of Sale Operation
- Order Management
- Relationship Management
- Food Safety Practices
- Hospitality Service Expertise
- Strong Work Ethic
Food safety practices
Affiliations
- Former SNDA Board Member
Certification
- Serv Safe Training - Since 2014
Timeline
Server
The Cheesecake Factory
06.2017 - Current
Crew Member
Little Caesars Pizza
07.2014 - 06.2017
Bachelor of Science - Nutrition
CSU Fresno State
Associate of Arts - Early Childhood Education
Fresno City College
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