Marco Anderson
Richmond ,TX
Summary
Experienced Orthodontic Treatment Coordinator and Assistant at Smiles By Renger, focused on patient education and seamless coordination. Track record of increasing patient satisfaction through strong communication skills and meticulous record management. Expertise in advanced aligner production software and maintaining cleanliness standards. Committed to delivering high-quality care and fostering positive patient interactions.
Overview
31
31
years of professional experience
Work History
Orthodontic Treatment Coordinator/ Assistant
Smiles By Renger - Dr. Everett Renger
Houston, Texas
09.2017 - Current
- Facilitate patient preparation and diagnostic record-taking, ensuring accurate documentation.
- Oversees aligner processes, including attachment placement and removal, while educating patients on treatment expectations.
- Performs wire changes and appliance placements for fixed and removable retainers.
- Execute sterilization protocols to maintain a hygienic office environment.
- Coordinate patient care through effective communication, addressing inquiries from patients and families.
- Manage front desk operations, including patient check-in, scheduling, and payment processing.
- Utilize Sesame Communications platform for efficient patient text communication.
- Develop engaging marketing initiatives, such as monthly contests and social media campaigns.
Digital Lab Technician - Husband Owner
Anderson Orthodontic Designs - Brian Anderson
Richmond, Texas
02.1994 - Current
- Proficient in using EasyRx software.
- Following Rxs while editing models and sending them to the 3D printer.
- Proficient with Formlabs software (3D printers).
- Proficient in using Archform software.
- Run the aligner systems for the lab.
- Good communication skills with doctors are essential to produce exceptional aligners for their patients.
- Produce aligners. Edit for the 3D printer, suck down, trim, and package for delivery.
- Deliver when needed. Able to answer Dr.'s questions about appliances with knowledge and accuracy.
- Handle ordering products for the office, billing, and invoicing (QuickBooks), and shipping.
Orthodontic Assistant
Smiles By Renger - Dr. Everett Renger
Richmond, Texas
03.2005 - 05.2007
- Facilitated patient preparation and diagnostic record-taking, ensuring accurate documentation.
- Oversaw aligner processes, including attachment placement and removal, while educating patients on treatment expectations.
- Performed wire changes and appliance placements for fixed and removable retainers.
- Executed sterilization protocols to maintain a hygienic office environment.
- Coordinated patient care through effective communication, addressing inquiries from patients and families.
Orthodontic Assistant
Dr. Dennis Halford - Orthodontist
Sugar Land, Texas
05.1994 - 03.1997
- Facilitated patient preparation and diagnostic record-taking, ensuring accurate documentation.
- Oversaw aligner processes, including attachment placement and removal, while educating patients on treatment expectations.
- Performed wire changes and appliance placements for fixed and removable retainers.
- Executed sterilization protocols to maintain a hygienic office environment.
- Coordinated patient care through effective communication, addressing inquiries from patients and families.
- Took x-rays - Panoramic - Orthodontic Surveys - Photographs
Education
Associate of Applied Science - Dental Hygiene
Wharton County Junior College
Wharton, TX05-1994
Skills
- Patient coordination
- Patient education
- Effective communication
- Teamwork and collaboration
- Patient flow management
- Scheduling appointments
- Social media marketing
- Good Telephone Etiquette
- MS Office
- Aligner process management
Timeline
Orthodontic Treatment Coordinator/ Assistant
Smiles By Renger - Dr. Everett Renger
09.2017 - Current
Orthodontic Assistant
Smiles By Renger - Dr. Everett Renger
03.2005 - 05.2007
Orthodontic Assistant
Dr. Dennis Halford - Orthodontist
05.1994 - 03.1997
Digital Lab Technician - Husband Owner
Anderson Orthodontic Designs - Brian Anderson
02.1994 - Current
Associate of Applied Science - Dental Hygiene
Wharton County Junior College
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