MARCO ANTONIO CASTILLO
Westminster,United States
Summary
Dynamic and results-driven operations professional with over 8 years of experience leading high-volume security and workforce operations in fast-paced, federally regulated environments. Expertise in supporting leadership initiatives, optimizing operational efficiency, and ensuring team readiness while driving process improvements through data analysis and effective communication. Recognized for strong leadership capabilities, sound decision-making skills, and adeptness in managing complex operations while upholding professionalism, compliance, and organizational performance. Committed to fostering a culture of excellence and continuous improvement in all operational endeavors.
Overview
10
10
years of professional experience
Work History
Lead Transportation Security Officer
United States Department of Homeland Security- Transportation Security
Irvine, United States
03.2018 - Current
- Provided operational and personnel support to supervisors and managers, enhancing employee performance, staffing coordination, and team readiness.
- Provide operational and personnel support to supervisors and managers involving employee performance, staffing coordination, workplace procedures, and team readiness.
- Facilitate onboarding and training for newly hired employees, ensuring compliance with federal procedures and operational standards.
- Compile and analyze operational data to prepare staffing reports, incident documentation, and resource allocation recommendations.
- Assist with incident investigations by documenting findings, preparing reports, and supporting corrective action processes.
- Maintained communication between leadership and frontline personnel, facilitating improved workflow and operational effectiveness.
- Supported payroll processing and administrative documentation, ensuring accurate workforce tracking and compliance.
- Recognized for professionalism, reliability, adaptability, and ability to perform effectively under pressure.
Parts Associate
Huntington Beach Chrysler Dodge Jeep Ram
Huntington Beach, United States
11.2016 - 06.2017
- Managed inventory levels for automotive parts and accessories.
- Processed incoming shipments and organized parts in stockroom, ensuring timely availability for service technicians.
- Collaborated with service technicians to prioritize part requests and support timely vehicle repairs.
- Utilized inventory management software to track stock movements accurately and performed regular cycle counts to maintain inventory accuracy.
- Coordinated and executed daily parts deliveries to local businesses and managed scrap and waste disposal according to regulations.
- Coordinated daily parts deliveries to local businesses while managing scrap and waste disposal according to regulations.
- Implemented process and procedural updates to enhance service quality and support sales objectives.
Education
High School Diploma -
Westminster High School
Westminster, CA, United StatesAssociate's Degree - Psychology, Human Behavior and Development
Goldenwest College
Huntington Beach, CA, United StatesBachelor of Arts - Sociology
Long Beach State University
Long Beach, CA, United StatesSkills
- Security training
- Regulatory compliance
- Employee engagement
- New employee onboarding
- Emergency response
- Asset management
- Report development
- Inventory management
- Microsoft Office
- Google Workspace
- Safety training
- Time management
- Team collaboration
- Adaptability
- Interpersonal skills
- Conflict resolution
LANGUAGES
Spanish (Proficient)
Timeline
Lead Transportation Security Officer
United States Department of Homeland Security- Transportation Security
03.2018 - Current
Parts Associate
Huntington Beach Chrysler Dodge Jeep Ram
11.2016 - 06.2017
Associate's Degree - Psychology, Human Behavior and Development
Goldenwest College
Bachelor of Arts - Sociology
Long Beach State University
High School Diploma -
Westminster High School