MARCO A. POMA
San Antonio,Texas
Summary
Dynamic professional with a proven track record at Inter-Con Security Systems Inc., excelling in business growth and client retention. Adept in Microsoft Excel and persuasive communication, I achieved the lowest unbillable overtime for seven months while fostering strong team collaboration and enhancing operational efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Account Manager
Inter-Con Security Systems Inc.
San Antonio, Texas
01.2025 - 12.2025
- Developed and maintained strong relationships with key clients and stakeholders.
- Collaborated with team members to streamline operational processes and workflows.
- Assisted Account Managers in managing client relationships and resolving customer service issues.
- Maintained lowest Unbillable Overtime for 7 consecutive months, averaging 1.5% weekly
Company Trainer
Inter-Con Security Systems Inc.
San Antonio, Texas
01.2023 - 12.2024
- Conducted training sessions to enhance employee skills and knowledge retention.
- Facilitated onboarding for new hires, ensuring understanding of company policies.
- Collaborated with management to identify training needs and program improvements.
- Guided 450 new employees achieving over a year of company tenure
Field Supervisor
Inter-Con Security
San Antonio, Texas
01.2022 - 12.2023
- Skillfully developed the City of San Antonio contract goals, objectives, standards of performance, policies, and procedures.
- Responsible for the planning and achievement of goals and objectives consistent with the City of San Antonio contract mission and philosophy.
- Trained and coached on average of 100+ new employees per year.
Field Supervisor
Allied Universal Security Services
San Antonio, Texas
01.2019 - 12.2022
- Supervise 110 Security officers within one account (about 40 each shift).
- Guaranteed employee compliance with company policies and legal regulations.
- Conduct performance reviews.
- Motivate staff to improve productivity.
- Conducted regular inspections to assess security measures and protocols.
Commissioned Security Officer
Allied Universal Security Services
San Antonio, Texas
01.2017 - 12.2018
- Oversee security requirements for 8 armed sites within same account
- Implemented company rules, policies, and procedures for guests and staff.
- Conducted regular patrols to detect suspicious activity and maintain order.
- Prepared incident reports detailing observations and actions taken during shifts.
Office Manager
Pronto General Agency
San Antonio, Texas
01.2015 - 12.2016
- Coordinate, structure, and supervise entire office operations for 4 distinct offices in San Antonio specializing in auto, commercial, life, health, and accident insurance products.
- Creating budgets and adhering to them diligently.
- Catalyzed growth in one store from $0 to $1.9 million in sales
- Achieved highest customer retention rate of 98.1% in region for 3rd and 4th Quarter of 2016.
Lead Sales Insurance Agent
Direct Auto Insurance General Agency
San Antonio, Texas
01.2013 - 12.2014
- Performed cold calling and e-mail marketing campaigns.
- Responded to client inquiries about various insurance products.
- Responsible for various administrative duties.
- Provided recruiting, hiring, and training of junior agents.
- Achieved recognition for highest new business generation in district among 30 agents with total of $107,303.00
Non-Commissioned Security Officer
Guardsmark LLC.
San Antonio, Texas
01.2009 - 12.2012
- Patrolled warehouse and manned post per security management.
- Made note of risks such as leaking pipes, fire, and safety hazards.
- Investigated reports of theft, alarms, and general disturbances.
Non-Commissioned Security Officer
US Security Associates Inc.
San Antonio, Texas
01.2004 - 12.2008
- Maintained safe atmosphere for hotel staff and visitors.
- Control crowd during hotel busy times.
- Security Employee of the Month (out of 80 employees) - March 2006.
Education
Bachelor of Arts - General Business Administration
University of Texas At San Antonio
San Antonio, TX05-2009
Associate of Arts - Liberal Arts
San Antonio College
San Antonio, TX05-2006
Skills
- Microsoft Excel
- Business growth and retention
- Teamwork
- Multitasking Abilities
- Time management abilities
- Adaptability and flexibility
- Persuasive communication
- Attention to detail
Certification
• Level II License, 11/24/27
• Level III License, 11/18/27
• CPR/AED/First Aid Instructor, 09/4/26
• Notary Public, 11/14/29
• OC/Pepper spray, Open
• Level III License, 11/18/27
• CPR/AED/First Aid Instructor, 09/4/26
• Notary Public, 11/14/29
• OC/Pepper spray, Open
Timeline
Assistant Account Manager
Inter-Con Security Systems Inc.
01.2025 - 12.2025
Company Trainer
Inter-Con Security Systems Inc.
01.2023 - 12.2024
Field Supervisor
Inter-Con Security
01.2022 - 12.2023
Field Supervisor
Allied Universal Security Services
01.2019 - 12.2022
Commissioned Security Officer
Allied Universal Security Services
01.2017 - 12.2018
Office Manager
Pronto General Agency
01.2015 - 12.2016
Lead Sales Insurance Agent
Direct Auto Insurance General Agency
01.2013 - 12.2014
Non-Commissioned Security Officer
Guardsmark LLC.
01.2009 - 12.2012
Non-Commissioned Security Officer
US Security Associates Inc.
01.2004 - 12.2008
Bachelor of Arts - General Business Administration
University of Texas At San Antonio
Associate of Arts - Liberal Arts
San Antonio College