Marco Carrera
Victoria,TX
Summary
With a strong background in route service sales, I excel in customer satisfaction and territory development. Skilled in customer relationship management, problem-solving, and communication skills. I prioritize team collaboration and adapting to changing needs. Reliable and results-driven, ensuring client satisfaction and operational efficiency.
Overview
22
22
years of professional experience
Work History
Delivery Associate
Wr8 Logistics
Victoria, Tx
02.2026 - Current
- Operated Amazon-branded delivery van with a focus on safety and adherence to regulations.
- Loaded and organized packages at delivery station to ensure timely and accurate deliveries.
- Follow a daily delivery route using a GPS/navigation system.
- Use a handheld device to scan packages and document deliveries.
- Executed customer-specific delivery instructions to enhance customer satisfaction and service quality.
- Scanned packages using handheld device during pickup and drop-off stops.
Seasonal Delivery Driver
UPS
Victoria, TX
10.2025 - 01.2026
- Adhered to delivery routes and schedules, ensuring timely parcel delivery and compliance with service standards.
- Executed DOT safety procedures for handling hazardous materials during pickups and deliveries.
- Kept safety protocols in mind while lifting, carrying, and transporting packages of various sizes and weights.
Route Service Sales Representative
Cintas
Victoria, TX
10.2014 - 08.2025
- 10 years of experience as a Service Sales Representative demonstrating consistent year-over-year growth in sales performance and customer satisfaction.
- Trained and mentored new RSSRs on product knowledge, route management, company standards, and best practices over six years.
- Resolved service issues swiftly and effectively, enhancing customer satisfaction.
- Identified upsell opportunities and expanded service offerings to meet evolving customer needs.
- Achieved top scores on KPI and Net Promoter surveys, reflecting strong performance and customer loyalty.
Asst. Manager/Store Manager
Dollar Tree
Corpus Christi, TX
02.2007 - 09.2014
- Adaptable leader with a hands-on management style and a strong focus on customer service.
- Willing to relocate and demonstrate flexibility to meet business needs, while supporting multiple store locations when required.
- Led high volume store to achieve sales growth and improve inventory accuracy while reducing shrink.
- Collaborated with district leadership on store initiatives, remodels, and new store openings to drive operational success.
- Conducted employee performance evaluations, offering constructive feedback to support their growth and development.
Assistant Manager
Dollar General
Corpus Christi, TX
09.2005 - 01.2007
- Assisted Store Manager with daily operations, enhancing merchandising, cash handling, and inventory management processes.
- Managed stock levels and executed seasonal planograms to align inventory with customer demand.
- Monitored compliance with company policies, ensuring adherence to safety, loss prevention, and operational procedures.
Assistant Manager
Gatti Town
Corpus Christi, TX
04.2004 - 08.2005
- Managed cash handling, daily reconciliation, and point-of-sale system functions with accuracy
- Addressed guest concerns professionally, enhancing customer satisfaction
- Oversaw kitchen operations, ensuring timely execution during peak service periods
- Enforced food safety and sanitation protocols
- Assisted with portion control to reduce food costs
- Collaborated with leadership on scheduling to optimize labor costs while maintaining service quality
Education
Trade school - Computerized Bookkeeping
Southern Careers Institute
Corpus Christi, TXSkills
- Delivery planning
- Inventory control
- Customer service
- Team leadership
- Time management
- Adaptability
- Microsoft Office
- Communication skills
Timeline
Delivery Associate
Wr8 Logistics
02.2026 - Current
Seasonal Delivery Driver
UPS
10.2025 - 01.2026
Route Service Sales Representative
Cintas
10.2014 - 08.2025
Asst. Manager/Store Manager
Dollar Tree
02.2007 - 09.2014
Assistant Manager
Dollar General
09.2005 - 01.2007
Assistant Manager
Gatti Town
04.2004 - 08.2005
Trade school - Computerized Bookkeeping
Southern Careers Institute