Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marco Cruz

Holland,PA

Summary

I am a student at Bryn Athyn college expected on graduating in May 2024. I am a Junior/Senior who works as a waiter at Suburban Diner.

Experience in Working with groups through an internship at United States Liability Insurance. Worked as part of the claims team and helped with organizational and helped full-time employees with supporting their needs. Worked with other interns on completing tasks regarding second acknowledgements and processing payments.

Born of two Portuguese parents

semi-fluent in both Portuguese and Spanish

Waiter with experience with frustrated customers and coworkers. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resources position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Suburban Diner

Nick Sotiros
07.2021 - Current
  • Started working as a busboy
  • became a waiter for the restaurant
  • Help customers with questions about food
  • Deliver good service
  • Help prepare for closing by cleaning the restaurant

Intern

United States Liability Insurance
01.2023 - 08.2023
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Streamlined office processes for improved efficiency and time management through regular organization and filing.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
  • Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Enhanced claims processing efficiency by organizing and prioritizing tasks effectively.
  • Coordinated with other departments to ensure seamless collaboration throughout the entire claims process, resulting in optimal outcomes for all parties involved.
  • Managed multiple priorities simultaneously while maintaining focus on meeting deadlines amidst a fast-paced work environment.

Langs Ski and Scuba

Bob Lang
08.2016 - 01.2020

Help organize the shop

Help customers with snowboard equipment

Used the register to finish service with customers

Helped the Newtown Christmas parade every year


Education

Bachelor of Arts - Psychology

Bryn Athyn College of The New Church
Bryn Athyn, PA
05.2024

Skills

  • Check Payment Processing

  • Dining Crew Workflow Optimization

  • Warm and Welcoming

  • To-Go Order Preparation

  • Front- and Back-Of-House Coordination

  • Bill Computation

  • Menu Memorization

  • Kitchen Staff Coordination

  • Time Management

  • Large Party Preparation

  • Guest Accommodations

  • Guest Greeting and Seating

  • Microsoft Office

  • Employee Relations

  • Teamwork and Collaboration

  • Customer Service

  • Relationship Building

  • Problem Resolution

  • Critical Thinking

  • Conflict Resolution

  • Data Management

  • Analytical and Critical Thinking

Languages

Spanish
Professional Working
Portuguese
Professional Working

Timeline

Intern

United States Liability Insurance
01.2023 - 08.2023

Suburban Diner

Nick Sotiros
07.2021 - Current

Langs Ski and Scuba

Bob Lang
08.2016 - 01.2020

Bachelor of Arts - Psychology

Bryn Athyn College of The New Church
Marco Cruz