Alejandra Tamayo
Tolleson,AZ
Summary
Organized and detail-oriented Surgery Scheduler with over 14 years of experience in the healthcare industry. Proven ability to coordinate complex surgical schedules, manage insurance authorizations, and provide exceptional patient service in fast-paced medical environments.
Overview
14
14
years of professional experience
Work History
Surgery scheduler
The Core Institute
08.2018 - Current
- Coordinates schedules of multiple resources, including outside facilities (i.e. providers, physical resources, and clinical staff schedules).
- Call patients to schedule surgery within 48 hours of being entered into referral plus by the medical assistant and schedule all pre-op and post-op appointments for the patient.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Request medical clearances from various specialties for upcoming surgeries to ensure patients are medically optimized prior to procedures.
- Provide ongoing communication with patient regarding pre-certification, authorization, financial counseling, and scheduling process.
- During financial counseling session, collects patients’ responsibility via telephone or instructs patient to bring required payment to their Pre-op appointment.
- Communicate clinical instructions needed for appointments/procedures.
- Update system for any changes or additions to schedule.
- Accurately updates patient information in the practice management system and EMR.
- Streamlined scheduling processes, improving appointment turnaround time and reducing cancellations.
- Managed patient records using electronic health record systems to maintain accuracy and confidentiality.
Patient Access Representative
Arizona General Hospital, Laveen, AZ
Laveen, AZ
08.2017 - 08.2018
- Demonstrates ability to effectively communicate (written and oral) with individuals and groups of various backgrounds and educational levels in a high stress environment.
- Demonstrates ability to manage multiple, changing priorities in an effective and organized manner, under stressful demands while maintaining exceptional customer service.
- Exhibits a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skill.
- Inform patients of hospital rates, rules and regulations and answers patients’ questions. If unable to answer questions, investigates all avenues available to resolve concerns.
- Reviews and processes patient registration forms and ensuring they contain all necessary documents. Verifies Demographic and insurance information. Obtains all necessary signatures.
- Inputs patient information into computer to produce patients/ labels, account number, and forms. Scans at time of registration all insurance cards, state I.D., Advance Directives and other signed registration forms.
- Assists in training new employees for the admitting responsibilities. Performs clerical duties, computer operational duties, filing, record keeping, answering phones, while demonstrating exceptional customer service.
- Obtains pre-authorization and pre-certification as needed.
- Addresses questions and requests regarding financial assistance. Collects any payment due upon admission and assures insurance verification process is completed. Complete and balance all daily transaction paperwork.
- Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
- Follows and maintains current knowledge of company and department policies and procedures.
- All members of the team are responsible for ensuring the facility is cleaned and well maintained.
- Ability to flex schedule to meet the department needs to include longer scheduled shifts and may include night, weekend, and holiday coverage.
Valve Coordinator
Biltmore Cardiology, Phoenix, AZ
Phoenix, AZ
02.2016 - 08.2017
- Effectively manage and prepare office visit schedules for TAVR, TMVR, Low risk and high risk TAVR and Mitral clips. Work closely with the other team members to ensure that patients are scheduled and evaluated in a timely manner.
- Respond to call from patients/family members requesting appointments with a commitment to returning calls in a timely manner
- Conduct initial and follow-up communications with patients and family members
- Conduct appointment reminder 2-3 days prior to scheduled appointment
- Schedule all pre-op testing (Echo, angiogram, CTA, PFTs, ABIs)
- Complete KCCQ and walk for TVT Registry
- Obtain authorization for Surgery, thoracic surgeons, and testing
- Schedule patient to see 2 thoracic surgeons obtain authorization for their visits
- Request medical records for all screening
- Pick up medical records and disc from hospital to upload for TVT registry
- Schedule patient for their 1 week, 30 day and 1-year follow-up
- History of using MS4 and Cerner
- Great Customer Service skills
Procedure scheduler/Front office and Medical Assistant Float
Arizona Vein & Vascular Center, Chandler, AZ
Chandler, AZ
02.2013 - 02.2016
- Verified patient insurance coverage, determined if referral or authorization for surgery is required
- Arranged time, date, and location for procedure; arranged pre-operative testing and/or exam as needed
- Prepared and provided pre-op patient packet either in person or by mail
- Advised and counseled patient regarding food, fluid, and medication intake and restrictions prior to surgery
- Scheduled post-op appointments as needed
- Maintained written chart notes to indicate status of cases
- Triage all incoming phone calls from patients, physicians, and pharmacies
- Collect, record, and submit all co-pays to billing department
- Manage visit expectations by informing patients of wait times and schedule changes
- Communicate patient concerns and needs to providers Room patients, measure and document vitals
- Perform Ankle-Brachial Index testing
- Assist providers with Sclerotherapy
- Obtained surgery authorizations
- Great Customer Service skills
Administrative Assistant/ Front Office
Grand Canyon Home Care, Inc., Phoenix, AZ
Phoenix, AZ
08.2012 - 02.2013
- Managed incoming phone calls
- Communicated directly with clients and employees to coordinate scheduling and caregiving activities
- Performed data entry of new client paperwork to ensure documentation was complete, accurate and correct discrepancies
- Created and maintained daily and weekly reports
- Managed client and caregiver files to ensure proper contents and documentation
- Audited files to ensure filed documents were complete, accurate and current
- Assisted with the process of hiring caregivers, performed background and reference checks
- Managed caregivers to ensure timely collection and recording of log sheets and time sheets
- Coordinated payroll and disbursement of same to employees
- Utilized Office Ally for insurance billing
- Great Customer Service skills
Medical Assistant (externship)
Health Center and Spa, Glendale, AZ
Glendale, AZ
07.2012 - 08.2012
- Verified patient information by conducting patient interviews: defined purpose of visit, recorded medical history and current medications
- Prepared patients for examination by performing preliminary physical tests: measured blood pressure, weight, and temperature; reported patient history summary
- Maintained safe, secure, and healthy work environment by following established standards and procedures and complying with all legal regulations
- Utilized my bilingual customer service skills to communicate with patients
- Greeted and welcomed new and established patients entering the facility
- Completed and faxed referral paperwork for doctor
- Assisted patients with completing paperwork
- Maintained office and patient records, completed data entry of same
- Completed medical record requests for specialists
- Great Customer Service Skills
Education
Medical Assistant Certification Program -
Brookline College
Phoenix, AZ07-2012
High School Diploma - undefined
Cesar Chavez High School
Laveen, AZ05-2011
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Surgery scheduler
The Core Institute
08.2018 - Current
Patient Access Representative
Arizona General Hospital, Laveen, AZ
08.2017 - 08.2018
Valve Coordinator
Biltmore Cardiology, Phoenix, AZ
02.2016 - 08.2017
Procedure scheduler/Front office and Medical Assistant Float
Arizona Vein & Vascular Center, Chandler, AZ
02.2013 - 02.2016
Administrative Assistant/ Front Office
Grand Canyon Home Care, Inc., Phoenix, AZ
08.2012 - 02.2013
Medical Assistant (externship)
Health Center and Spa, Glendale, AZ
07.2012 - 08.2012
High School Diploma - undefined
Cesar Chavez High School
Medical Assistant Certification Program -
Brookline College