Bianca Curry
Mission,TX
Summary
Highly organized administrative and program support professional with over 5 years of progressive healthcare administration and client services experience. Skilled in scheduling coordination, records management, insurance verification, database maintenance, event planning, and administrative support. Proficient in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) with a strong ability to manage multiple priorities, maintain confidentiality, and provide exceptional customer service in fast-paced healthcare environments.
Overview
5
5
years of professional experience
Work History
Client Services and Outreach Coordinator
Consuelo Behavioral Health Services
Mission, TX
07.2024 - Current
- Coordinate daily administrative operations, scheduling activities, and client service workflows to support efficient office operations.
- Maintain confidential client records, onboarding documentation, referral information, and intake files while ensuring accuracy and compliance with organizational policies.
- Verify insurance eligibility and communicate coverage information to clients in a professional and timely manner.
- Manage appointment scheduling, confirmations, cancellations, and rescheduling requests using electronic scheduling systems.
- Coordinate communication between clients, healthcare providers, community organizations, and internal stakeholders.
- Develop and maintain relationships with clinics, schools, healthcare providers, and community partners to expand access to behavioral health services.
- Assist with planning, logistics, scheduling, and coordination for conferences, community outreach events, and special projects.
- Support executive leadership with administrative tasks, project coordination, meeting preparation, and operational initiatives.
- Handle sensitive and confidential information with professionalism and discretion.
Client Service Representative
Corazon Consulting
Mission, TX
03.2021 - 07.2024
- Served as the primary point of contact for clients, providing professional customer service and support throughout the intake and service process.
- Scheduled appointments, managed calendars, and coordinated communications between clients, healthcare providers, and internal staff.
- Verified insurance eligibility and assisted clients with understanding coverage information and required documentation.
- Prepared and maintained intake paperwork, client records, referral documentation, and other confidential files.
- Maintained accurate databases and electronic records while ensuring compliance with confidentiality and organizational standards.
- Processed referrals, tracked client documentation, and followed up with medical providers and partner organizations as needed.
- Responded to phone calls, emails, and client inquiries in a professional and timely manner.
- Assisted with administrative reporting, document management, and operational projects to support efficient office operations.
- Collaborated with team members to ensure client needs were addressed and services were delivered effectively.
Education
Bachelor of Applied Science - Organizational Leadership
South Texas College
McAllen, TX01-2025
Associates of Arts - Teaching-Secondary Education
South Texas College
McAllen, TX01-2024
Skills
- Administrative Support
- Program Coordination
- Scheduling & Calendar Management
- Records & Document Management
- Database Management
- Data Entry & Reporting
- Insurance Verification
- Client Relations & Customer Service
- Meeting & Event Coordination
- Referral Tracking & Follow-Up
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Professional Written & Verbal Communication
- Organizational & Time Management Skills
- Confidential Records Management
- Problem Solving & Critical Thinking
- Community Outreach & Relationship Building
- Multi-Tasking in Fast-Paced Environments
LANGUAGE
English
Native or Bilingual
Spanish
Full Professional
Timeline
Client Services and Outreach Coordinator
Consuelo Behavioral Health Services
07.2024 - Current
Client Service Representative
Corazon Consulting
03.2021 - 07.2024
Bachelor of Applied Science - Organizational Leadership
South Texas College
Associates of Arts - Teaching-Secondary Education
South Texas College