Marco Delgado
Aurora,IL
Summary
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Overview
1
1
Language
1
1
Certification
17
17
years of professional experience
Work History
MME Rep 2
Trimedx
Indianapolis, Indiana
11.2024 - Current
- Supported hospital clients with biomedical equipment service requests.
- Coordinated device pick-up, delivery, and installation schedules.
- Communicated repair statuses to clinical staff and service teams to ensure timely updates.
- Resolved challenging situations and complex inquiries from customers by applying strong problem-solving skills.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Logged work orders in TRIMEDX service management systems.
- Collected, cleaned, and sanitized soiled IV pumps for efficient reuse.
- Consistently met daily performance goals set by management team members.
- Participated in training sessions designed to improve overall job performance.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
Food Service Worker
Aramark Food service
Naperville, Illinois
05.2019 - 11.2024
- Served meals across tray lines, kiosks, and patient or guest service stations.
- Restocked ingredients, supplies, and service items for steady kitchen operations.
- Operated dishwashing equipment and hand-washed cookware, utensils, and serving tools.
- Monitored food temperatures, freshness, and storage conditions during daily service.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Cleaned kitchen areas, equipment and utensils.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Set up, restocked and cleaned dining areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Maintained professional demeanor during interactions with customers and co-workers.
- Acquired new skills to support team and further accommodate customer needs.
- Received food orders from individuals and explained offerings.
- Prepared beverages such as coffee, tea, soda.
- Assisted in the preparation of food items according to recipes and instructions.
- Organized take-out orders for customers who requested them.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Operated dishwashing machines safely and efficiently.
- Properly stored all leftover food items after each shift.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored inventory levels of food items used during meal services.
- Assisted with unloading deliveries from suppliers into storage areas.
- Monitored inventory to keep adequate stock of food items and supplies.
- Replenished condiments at customer tables as needed.
- Collaborated with team to deliver timely service of items.
- Assembled and served meals according to specific guest requirements.
- Refilled condiments, napkins and server workstations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Rotated inventory to reduce waste and optimize freshness.
- Prepared workstations with ingredients and tools to increase efficiency.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Filled and served various beverages for customers.
Grocery Store Clerk
Meijer Inc.
Aurora, IL
08.2009 - 12.2019
- Stocked grocery shelves using Meijer department standards and planograms.
- Rotated products to support freshness and remove expired items.
- Assisted guests with product locations and item selections.
- Handled freight, backroom stock, and shelf recovery tasks.
- Faced aisles to maintain clean, organized Meijer store presentation.
- Checked prices and tags for accurate shelf information.
- Supported team members during busy shifts and special promotions.
- Cleaned work areas, carts, and displays following store procedures.
- Greeted customers and provided excellent customer service.
- Unloaded delivery trucks promptly upon arrival in order to minimize delays for customers.
- Conducted regular price checks throughout the store in order to verify accuracy of pricing labels.
- Stocked shelves with merchandise and organized displays to promote sales.
- Maintained cleanliness of store by sweeping floors, taking out trash, cleaning restrooms and mopping spills as needed.
- Verified prices of items using price scanners and ensured accuracy of pricing labels throughout store.
- Provided guidance to new employees regarding job duties and responsibilities.
- Tracked inventory levels to ensure adequate stock availability at all times.
- Adhered to safety regulations when handling hazardous chemicals used in cleaning supplies.
- Checked expiration dates on perishable items such as dairy products and produce regularly.
- Organized backroom storage areas neatly so that all items were easy to locate.
- Assisted customers in finding items, providing information about products and answering questions.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Answered questions and inquiries per shift regarding products, prices, and availability.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Followed instructions to properly arrange merchandise items.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Created and built product displays to engage customers through visual merchandising.
- Participated in staff meetings to discuss sales targets, new products, and customer service strategies.
- Monitored expiration dates and removed outdated products from shelves.
- Adhered to company policies and procedures regarding loss prevention and security.
- Utilized knowledge of store layout to efficiently restock products and assist customers.
- Coordinated with vendors and suppliers to ensure timely delivery of inventory.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
East Aurora
Aurora, ILSkills
- TRIMEDX management
- Work order management
- Service scheduling
- Biomedical equipment handling
- Equipment sanitation
- Device logistics
- Inventory control
- Technical troubleshooting
- Performance tracking
- Quality assurance
- Customer support
- Problem solving
- Attention to detail management
- Team collaboration
- Conflict resolution
- Effective communication
- Telephone reception
- Goal-oriented approach
- Strategic direction
- Data entry proficiency
Languages
Spanish
Limited
Certification
- Most improved team for 2025 @ Trimedx.
Accomplishments
- Most Improved MME Rep team @Trimedx.
Timeline
MME Rep 2
Trimedx
11.2024 - Current
Food Service Worker
Aramark Food service
05.2019 - 11.2024
Grocery Store Clerk
Meijer Inc.
08.2009 - 12.2019
East Aurora