Marco De Luca
Hastings on Hudson,NY
Summary
Results-driven IT Specialist known for optimizing technical service operations and enhancing delivery efficiency. Demonstrated ability to handle competing projects and deadlines through strategic solution implementation and troubleshooting. Expertise in complex system management and delivering high-quality end-user support, complemented by experience in conducting comprehensive training programs. Committed to building strong stakeholder relationships and achieving organizational goals while driving process improvements.
Overview
8
8
years of professional experience
Work History
IT Specialist
Interparfums Luxury Brands
New York, NY
04.2023 - 03.2025
- Executed helpdesk and network support activities to diagnose, troubleshoot, and resolve technical problems for end-users across all levels of the organization remotely, on-site and global company events
- Performed advanced-level troubleshooting tasks and operating system support on multiple platforms and devices, including Microsoft Windows OS, Mac OS X, mobile tools, network services and SaaS applications.
- Provided white glove hands-on support for conference room setups, presentations, and company events
- Upheld security and compliance by managing user access, endpoint protection, and secure remote access solutions, while fostering strong relationships through clear communication and timely solutions.
IT Engineer
K Health
New York, NY
01.2022 - 01.2023
- Executed helpdesk and network support activities to diagnose, troubleshoot, and resolve technical problems for end-users across all levels of the organization remotely and on-site.
- Performed advanced-level troubleshooting tasks and operating system support on multiple platforms and devices, including Microsoft Windows OS, Mac OS X, mobile tools, network services and SaaS applications.
- Remotely assist end users and US offices to evaluate technical solutions, formulate recommendations for new and improved services
IT Engineer
Veeva Systems
New York, NY
08.2020 - 12.2021
- Executed helpdesk and network support activities to diagnose, troubleshoot, and resolve technical problems for end-users across all levels of the organization remotely and on-site.
- Performed advanced-level troubleshooting tasks and operating system support on multiple platforms and devices, including Microsoft Windows OS, Mac OS X, mobile tools, and network services.
- Remotely assist end users and global offices to evaluate technical solutions, formulate recommendations for new and improved services
- Developed solutions to boost operational efficiency using Lean processes and methodologies.
IT Support Engineer
TikTok
New York, NY
07.2019 - 07.2020
- Enhanced business operations by serving as IT Site Owner for New York, Chicago, Miami, Washington D.C., and Toronto offices. Executed helpdesk and network support activities to diagnose, troubleshoot, and resolve technical problems for end-users across all levels of the organization.
- Performed advanced-level troubleshooting tasks and operating system support on multiple platforms and devices, including Microsoft Windows OS, Mac OS X, mobile tools, and network services.
- Collaborated with internal service teams and global offices to evaluate technical solutions, formulate recommendations for new and improved services, obtain consensuses, and implement decisions.
- Developed solutions to boost operational efficiency using Lean processes and methodologies.
- Strengthened professional relationships by maintaining a strong focus on optimizing the user experience.
- Leveraged communication skills and technical acumen to lead in-depth IT onboarding for 500+ employees across the United States and Canada.
- Set up, configured, and tested AV and live stream equipment for CEO functions and other corporate events.
- Spearheaded diverse projects related to corporate computing and software, such as email, backups, monitoring, and productivity suite, ensuring timely fulfillment of all milestones and deliverables.
Senior IT Specialist
LittleBits Electronics Inc
New York, NY
09.2017 - 03.2019
- Monitored and drove accountability for all IT projects and services, including delivery, performance, and functionality. Developed, implemented, and enforced IT policies and security procedures to ensure continuous alignment with company goals and processes.
- Conducted analysis of user technology, application needs, and requirements to create innovative solutions that increased performance and satisfaction.
- Improved organizational efficiency by identifying, assembling, and allocating the necessary staff, vendor, and service resources to conduct all work tasks according to established timelines.
- Set up and maintained conference room audio, video, and network equipment through cross-functional collaboration with department heads and support staff.
- Monitored and maintained inventory for all technology hardware, software, resources, and user accounts.
- Oversaw and administered a $500K annual IT budget while providing advice on future technology investments.
- Additional Experience: IT Administrator, Sisense Inc (1 year) | IT Administrator, Calvary Portfolio Services (5 years) | IT Specialist, Luxury Mortgage Corporation, (1 year) | Technical Support Analyst, Yonkers Raceway & Empire City Casino (3 years)
Education
Associate of Science - Cybersecurity And Forensics
SUNY Broome Community College
Binghamton, NYSkills
Communications
Client/Customer Service
IT Operations
Project Management
End-User Support
Network Administration
Troubleshooting
Leadership & Collaboration
Staff Training/Development
Complex Problem-solving
Business Analysis
Documentation & Reporting
Compliance
Lean/Agile Methodologies
Strategic Planning
Process Improvements
Software: Jamf; Okta; FreshService; Slack; Teams; Zoom; Google Workplace; Microsoft Office 365; Microsoft Azure; Adobe Admin; BetterCloud; NinjaOne; Cisco Meraki; Brivo, Active Directory
Operating Systems: Windows 10/11; macOS; iOS
Hardware: Dell, IBM and Apple Desktops/MacBooks; HP & Konica Minolta Printers; Cisco Meraki; Creston; Logitech/Polycom/Zoom Video Conference Systems
LANGUAGES
English
Italian
CAREER HIGHLIGHTS
- Performed advanced-level troubleshooting tasks and operating system support on multiple platforms and devices, including Microsoft Windows OS, Mac OS X, mobile tools, and network services, at Interparfums Luxury Brands
- Strengthened professional relationships by maintaining a strong focus on optimizing the user experience across all levels of the organization.
- Set up, configured, and tested AV and live stream equipment for CEO functions and other corporate events.
- Improved organizational efficiency at LittleBits Electronics Inc by identifying, assembling, and allocating the necessary staff, vendor, and service resources to conduct all work tasks according to established timelines.
- Monitored and maintained inventory for all technology hardware, software, resources, and user accounts.
Timeline
IT Specialist
Interparfums Luxury Brands
04.2023 - 03.2025
IT Engineer
K Health
01.2022 - 01.2023
IT Engineer
Veeva Systems
08.2020 - 12.2021
IT Support Engineer
TikTok
07.2019 - 07.2020
Senior IT Specialist
LittleBits Electronics Inc
09.2017 - 03.2019
Associate of Science - Cybersecurity And Forensics
SUNY Broome Community College