Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marco garcia

Omaha,NE

Summary

Dynamic retail leader with extensive experience at excelling in store operations and team development. Proven track record in enhancing sales through effective merchandising strategies and exceptional customer service. Skilled in inventory management and employee training, fostering a high-performance culture that drives results and minimizes shrinkage.

Overview

32
32
years of professional experience

Work History

Store Manager

Kohl's
Council Bluffs, Iowa
11.2024 - Current
  • Responsible for daily operations for a store that generates $12 million in sales. The staff consisted of 55 associates.
  • Reviewed customer surveys to make operational improvements, and promote satisfaction.
  • Resolved customer complaints in a timely manner.
  • Oversaw inventory management through cycle counts, audits, and shrink controls.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • I spent time at the POC training associates on offering the Kohl's CC and Rewards (loyalty program). We were able to meet company goals: 3% CC and 23% Rewards conversions.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained accurate records of employee performance reviews.

Store Manager

Tj Maxx Dept Store
Omaha, Nebraska
05.2024 - 11.2024
  • Oversaw the day-to-day activities of a store that produced $11 million in sales. Store staff consisted of 68 associates.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Trained associates to present the benefits of the TJX Rewards Visa. Also, I trained the associates on overcoming objections.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Store Manager

Thrift World
Omaha, NE
11.2022 - 05.2024
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Managed daily banking activities, such as deposits and withdrawals.
  • Built customer confidence by actively listening to concerns, complaints, and quickly resolving issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared monthly reports on sales figures, expenses, and profits.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.
  • Maintained accurate records of employee performance reviews.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Stocking 1 & 2 Manager (Coach)

Walmart
Council Bluffs, IA
12.2013 - 11.2022
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Established professional relationships with team members and coaches.

General Merchandise Manager

Shopko Stores
Omaha, NE
03.2008 - 12.2013
  • Developed merchandising strategies to maximize sales and profits.
  • Established relationships with key vendors to secure discounts or exclusive deals.
  • Performed regular audits of merchandise stock in order to detect shrinkage.
  • Maintained inventory control systems to ensure accurate stock levels.
  • Supervised staff in the selection, pricing, and stocking of merchandise.
  • Assigned tasks and monitored progress of subordinates on a daily basis.
  • Monitored store performance metrics such as profit margins, sales volume.
  • Created promotional displays for store windows and shelves.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Coordinated staff schedules and other labor activities to foster seamless delivery of service.
  • Developed pricing promotions and markdowns to meet sales and margin targets.
  • Set direction for supervisory team and front-line staff to drive consistency of guest experience.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.

Inventory Supervisor

Best Buy
Omaha, NE
09.1993 - 03.2008
  • Reported on inventory operations, stock levels and adjustments.
  • Managed daily and weekly cycle accounts and adjusted inventory records to ensure accuracy.
  • Conducted regular audits of inventory accuracy and quality assurance checks on incoming shipments.
  • Reviewed inventory control reports ensuring accuracy and completeness.
  • Assigned tasks to staff members in order to meet deadlines and maximize productivity.
  • Facilitated disposition of outdated inventory while mitigating cost impact.
  • Coordinated with other departments regarding product availability, pricing information, purchase orders.
  • Created monthly reports detailing inventory performance metrics such as turns, shrinkage, backorders.
  • Scheduled regular maintenance activities for storage equipment such as forklifts or pallet jacks.
  • Provided training sessions for staff members on proper inventory management techniques.
  • Ensured compliance with safety regulations, hazardous material handling protocols, and security procedures in the warehouse.

Education

Associate of Arts - Business Administration And Management

Metropolitan Community College
Omaha, NE
05-1993

Skills

  • Store Merchandising
  • Promotional planning
  • Store operations oversight
  • Retail Inventory Management
  • Supply Ordering
  • Operations Management
  • Employee Training
  • Payroll Management
  • Project Management
  • Customer Service Management
  • POS Systems
  • Shift Scheduling
  • Loss Prevention
  • Team Development
  • Talent Recruitment
  • Staff Management
  • Root Cause Analysis
  • Employee Scheduling
  • Team Building and Leadership
  • Performance Reviews
  • Recruiting and Hiring
  • Sales Coaching
  • Employee Terminations
  • Store Opening and Closing
  • Sales Strategies
  • Policies and Procedures
  • Customer Relations
  • Vendor Management
  • Inventory Management
  • Flexible Schedule
  • Store opening and closing procedures

Timeline

Store Manager

Kohl's
11.2024 - Current

Store Manager

Tj Maxx Dept Store
05.2024 - 11.2024

Store Manager

Thrift World
11.2022 - 05.2024

Stocking 1 & 2 Manager (Coach)

Walmart
12.2013 - 11.2022

General Merchandise Manager

Shopko Stores
03.2008 - 12.2013

Inventory Supervisor

Best Buy
09.1993 - 03.2008

Associate of Arts - Business Administration And Management

Metropolitan Community College

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