Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marco Gomez

San Antonio,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Assistant Manager

National School Of Martial Arts
03.2023 - 04.2024

NSMA is a taekwondo school that teaches children and adults Martial arts, along with adult classes they also provide afterschool child care.


A major part of my role as an assistant manager at NSMA was pitching and selling monthly and yearly memberships, as well as setting up contracts that best suited our customers on a case to case basis.


I participated in B2B's with local schools and businesses to drive customers to our location and to market sales material.


Supervised day-to-day operations to meet performance, quality and service expectations.


As a 5th degree black belt i ran my own classes, created an engaging curriculum and developed a variety of training schedules based on the progression of each class.


Preformed repairs and general maintenance on the gym. from plumbing, electrical and janitorial duties as needed.


i worked with this company two separate times for over 8 years. and only left in 2020 due to covid.

Team Lead

Watershed Car Wash
06.2021 - 03.2023

As a team lead with Watershed i preformed daily preventive maintenance checklists and walk throughs to ensure the wash was working properly and to visually inspect wash for potential break downs and ensure wash quality.


This being a heavily sales driven role, i actively pitched and closed membership sales at the xpt station, as well as training CSA's in sales tactics and practicing sales pitches with the team to constantly grow our sales skills.


I trained new team members on company procedures, safety requirements, opening and closing procedures, and general site up keep and cleanliness.


loaded cars during my rotation in the tunnel and when not in tunnel or at Xpt I ensured the vacuum lot and trash were well maintained and stocked and assisted with any customer issues or concerns.


I processed damage claims in the event of any potential vehicle damage, trying to deescalate the situation and properly investigate the incident in question.



Assistant Manager

National School Of Martial Arts
08.2013 - 05.2021

NSMA is a taekwondo school that teaches children and adults Martial arts, along with adult classes they also provide afterschool child care.


A major part of my role as an assistant manager at NSMA was pitching and selling monthly and yearly memberships, as well as setting up contracts that best suited our customers on a case to case basis.


I participated in B2B's with local schools and businesses to drive customers to our location and to market sales material.


Supervised day-to-day operations to meet performance, quality and service expectations.


As a 5th degree black belt i ran my own classes, created an engaging curriculum and developed a variety of training schedules based on the progression of each class.


Preformed repairs and general maintenance on the gym. from plumbing, electrical and janitorial duties as needed.


i worked with this company two separate times for over 8 years. and only left in 2020 due to covid.

Plumbing Apprentice

Tejas Plumbing
10.2012 - 07.2013

Education

High School Diploma -

Roosevelt High School
San Antonio, TX
06.2013

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • General maintenance
  • plumbing
  • basic computer knowledge

Timeline

Assistant Manager

National School Of Martial Arts
03.2023 - 04.2024

Team Lead

Watershed Car Wash
06.2021 - 03.2023

Assistant Manager

National School Of Martial Arts
08.2013 - 05.2021

Plumbing Apprentice

Tejas Plumbing
10.2012 - 07.2013

High School Diploma -

Roosevelt High School
Marco Gomez