MARCO GUARNERE
Downingtown,US
Summary
Highly creative & qualified and armed with extensive experience in several aspects of completing team based collaborative work. Superb ability to succeed in challenging, high-pressure, deadline-driven environments, and to do so with a smile. Works extremely well with people, but is also very effective and capable independently. Most notably a long time Head Counselor, which has honed immense skill towards managing an active business and
leading others for the good of the camp.
Overview
7
7
years of professional experience
Work History
Sports Camp Head Counselor
Ocean City Recreation Department
05.2017 - Current
- Oversee camp activities
- Help set up games and lead planning of day
- Instruct Counselors and cater to needs of children at play
- Write up Injury & Accident reports as needed
- Converse with parents and share updates.
Aftercare Counselor
The Campus Chester County
08.2023 - 09.2024
- Watch over children and engage in games and crafts with them among other counselors
- Administer punishments or non-inclusion in activities for bad behavior by children
- Confer with parents and staff to discuss educational activities and policies, and students' behavioral or learning problems.
Front Desk Associate
LA Fitness
05.2024 - 08.2024
- Oversee the coming and going of Gym members and answer any questions as needed
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Confer with customers by telephone or in person to provide information about products or services, take or enter personal training orders, cancel accounts, or obtain details of complaints.
Host, Cashier & Server
Bonchon
03.2023 - 06.2023
- Greet guests and seat them at tables or in waiting areas
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
- Answer telephone calls and respond to inquiries or transfer calls
- Operate cash registers to accept payments for food and beverages
- Inform patrons of establishment specialties and features
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Prepare checks that itemize and total meal costs and sales taxes.
Education
Bachelor of Science - Business Management
West Chester University of Pennsylvania
West Chester, PA05.2025
Skills
- Motivational Techniques
- Crisis Intervention
- Care Planning
- Behavior monitoring
- Strong public speaker
- Adept at conflict resolution
Timeline
Front Desk Associate
LA Fitness
05.2024 - 08.2024
Aftercare Counselor
The Campus Chester County
08.2023 - 09.2024
Host, Cashier & Server
Bonchon
03.2023 - 06.2023
Sports Camp Head Counselor
Ocean City Recreation Department
05.2017 - Current
Bachelor of Science - Business Management
West Chester University of Pennsylvania
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