Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Generic

MARCO HERNANDEZ

Phoenix,Arizona

Summary

Proven track record in enhancing customer satisfaction and loyalty, notably at U.S. Bank, through exceptional problem-solving and outstanding service delivery. Skilled in business development and building strong client relationships, leveraging adaptability and consumer/business banking expertise to drive growth and repeat business.

Overview

9
9
years of professional experience

Work History

Client Relationship Consultant 1-3

U.S. Bank
Phoenix, Arizona
06.2022 - Current
  • Supported the branch in achieving individual and team goals while acting in the customer's best interest.
  • Initiated cross-selling activities with existing customers in order to increase product sales volume.
  • Developed strategies to increase customer satisfaction and loyalty through excellent service delivery.
  • Converted a customer who only had his business credit card with us, and referred him to our business specialist and our wealth team to bring over all his assets.
  • Identified opportunities for business growth through new products or services.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong customer relationships to encourage repeat business.

Vehicle Emissions Inspector

Gordon Darby
Phoenix, Arizona
01.2018 - 06.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Applied strong leadership to maintain team efficiency and organize workflow.
  • Conferred with other colleagues to establish precise understanding of specialized concepts.
  • Ensured that all safety features are functioning properly prior to releasing the vehicle from inspection process.

Customer Service Representative

Rodney D Young/FredLoya
Phoenix, Arizona
03.2017 - 04.2017
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Customize existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

Customer Service Representative

Rapid Insurance
Phoenix, Arizona
07.2016 - 02.2017
  • Collaborated with sales team to increase brand awareness and enhance business development.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Utilized social media, public relations and other resources to execute product introductions
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

High school diploma -

South Mountain High School

Skills

  • Problem solving
  • Product and service sales
  • Exceptional customer service
  • Consumer/Business Banking
  • Employee motivation
  • Adaptability
  • Business Development
  • Client follow-up, client prospecting
  • Collaborative partnerships
  • Small Business Banking
  • Small business relations

Accomplishments

  • Nosotros BRG Board member

Affiliations

  • Attend different volunteer events & community events to broaden my networking with senior leaders and with potential business customers

Languages

Spanish
Native/ Bilingual

Timeline

Client Relationship Consultant 1-3

U.S. Bank
06.2022 - Current

Vehicle Emissions Inspector

Gordon Darby
01.2018 - 06.2022

Customer Service Representative

Rodney D Young/FredLoya
03.2017 - 04.2017

Customer Service Representative

Rapid Insurance
07.2016 - 02.2017

High school diploma -

South Mountain High School

Similar Profiles

CREATE PROFILE
MARCO HERNANDEZ