Marco Hinojosa Santiago
Daly City ,CA
Summary
Proven leader with extensive experience at Lucky California, adept in enhancing store operations and customer satisfaction. Skilled in POS systems and team building, success in streamlined inventory, improved sales through strategic displays, and mentored staff to excel in customer service, significantly boosting store performance and efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Lucky California
12.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Center Store Manager
Lucky California
10.2022 - 12.2023
- Assisted in setting up attractive displays that showcased featured products while adhering to company guidelines regarding visual presentation.
- Contributed to a positive store culture by actively participating in staff meetings, sharing ideas and best practices, and providing support for colleagues as needed.
- Spearheaded initiatives aimed at reducing operational expenses without compromising quality or customer satisfaction levels.
- Mentored new employees on company policies, procedures, and best practices to ensure a well-trained workforce.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Head Clerk
Lucky California
10.2022 - 09.2023
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and growth opportunities.
- Ensured a high level of cleanliness and organization throughout the store, maintaining a professional appearance at all times.
- Maintained detailed records of inventory levels, placing orders as needed to maintain optimal stock levels.
- Prioritized urgent requests effectively to minimize disruptions within the supply chain while meeting customer expectations consistently.
- Enhanced order processing efficiency by streamlining workflows and implementing process improvements.
- Optimized resource allocation by analyzing workload distribution among team members periodically for efficient workforce utilization.
Key Holder
Lucky California
07.2018 - 10.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Cashier
Target
01.2017 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
GED/High School Diploma -
Capuchino High School
San Bruno, CA06.2019
Skills
- Customer Service and Engagement
- Store Organization
- Team Building and Leadership
- POS systems operations
- Employee Scheduling
- Hiring and Training
- Microsoft Office Suite
- Regulatory Compliance
- Human resource policies
References
- Thomas Wilson, Store Manager 755, (650)438-1970
- Janet Li, Center Store Manager (755), (415)609-8776
- Reggie Chand, Store Manager 790, (650)796-3611
- Melissa McCoy, Head Clerk 748, (650)921-9596
- Cecilia Mora, Key Carrier 790, (650)438-2414
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Lucky California
12.2023 - Current
Center Store Manager
Lucky California
10.2022 - 12.2023
Head Clerk
Lucky California
10.2022 - 09.2023
Key Holder
Lucky California
07.2018 - 10.2022
Cashier
Target
01.2017 - 07.2018
GED/High School Diploma -
Capuchino High School