Marco Ilagan
Homosassa
Summary
Dynamic employee with a proven track record in cross-functional team leadership and customer service excellence. Skilled in timeline management and problem-solving, I effectively resolved customer concerns, ensuring seamless transitions and enhancing overall satisfaction. Known for my adaptability and strong communication skills, I consistently foster positive relationships.
Positive and solution-oriented, with knack for orchestrating complex projects and collaborative approach. Possesses strong understanding of project management principles and excels in both coordinating cross-functional teams and completing any individual task.
Overview
3
3
years of professional experience
Work History
Launch Manager
Paddles Outdoor Rentals
10.2023 - 02.2024
- Directed Launch staff to guarantee smooth customer transitions into/out of the water.
- Served as designated driver for transporting kayaks.
- Managed customer concerns and provided information prior to tours.
- Cleaned and organized kayaks daily to ensure proper quality for both the customers and the shops storage.
Deli Associate
Publix
01.2023 - 10.2023
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
Server
Grand Living at Citrus Hills
04.2021 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customers
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Doctorate In Physical Therapy - Physical Therapy
Pasco Hernando State College
450 Beverly Ct, Spring Hill, FLHighschool Degree - Highschool
Lecanto Highschool
3810 W Educational Path, Lecanto, FL05.2022
Skills
- Timeline management
- Cross-functional team leadership
- Sales enablement
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Adaptability and flexibility
- Relationship building
- Task prioritization
Timeline
Launch Manager
Paddles Outdoor Rentals
10.2023 - 02.2024
Deli Associate
Publix
01.2023 - 10.2023
Server
Grand Living at Citrus Hills
04.2021 - 10.2021
Doctorate In Physical Therapy - Physical Therapy
Pasco Hernando State College
Highschool Degree - Highschool
Lecanto Highschool
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