Marco Luna
El Paso,TX
Summary
My main objective is to be able to contribute my knowledge & expertise to a business where not only I can grow and excel in, but also make a difference by leading the business towards new heights of success.
Overview
9
9
years of professional experience
Work History
Sales Representative
T-Mobile
El Paso, TX
09.2024 - Current
- Responsible for collecting payments.
- Supporting client's with understanding their bills & addressing concerns.
- Management experience which include training & developing representatives by providing on the spot support to meet deadlines & sales quota.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Developed strategies to improve customer loyalty.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Direct Sales Account Executive
DISH
El Paso, TX
07.2023 - 10.2024
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assisted customers in selecting a phone plan that best suited their needs.
- Processed payments for purchases using credit cards, or other payment methods.
- Advised customers on additional products, such as insurance plans.
- Verified customer's identity before activating new devices.
- Answered customer inquiries regarding product features, pricing, and availability.
- Recommended, selected and located merchandise based on customer desires.
- Researched competitive pricing strategies in order to remain competitive in the market place.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Navigated through computer systems to review information and respond appropriately to callers.
Video Repair Specialist Level 2
Charter Communications, Spectrum
10.2022 - 07.2023
- Responsible for supporting clients with their Cable, Internet, & Landline equipment
- Handling & managing customer accounts which include signal data, billing systems, complex work orders, & migrating legacy accounts
- Supporting Client Self Installs with assisting clients activating equipment
- Expert troubleshooting to resolve ongoing service issues
- Handling escalated clients & providing exceptional customer service which includes empathy & prompt final resolutions
- Won both Bronze & Silver Awards with only being on the production floor 4 months
- Promoted to Level 2 on my 5th month on production by consistently excelling in my daily metrics
- Training & Developing New Hires by participating in our Internal Floor Support program
- Expert at computer & data tool usage
Loan Adviser
World Finance
07.2021 - 10.2022
- Supported clients with loans & loan approvals
- Making outbound Collection Calls to collect payments
- Evaluated loan applications and documents for accuracy and completeness
- Developed loan repayment plans with clients to ensure timely payments
- Educated clients on various loan products and their benefits
Assistant Manager
T-Mobile
10.2018 - 07.2021
- Responsible for collecting payments
- Supporting client's with understanding their bills & addressing concerns
- Upselling clients with upgrades as well as migrating accounts to sprint which is now T-Mobile
- Management experience which include training & developing representatives by providing on the spot support to meet deadlines & sales quota
- Developed strategies to improve customer loyalty
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Customer Service Associate
Rent-a-center
01.2018 - 09.2018
- Responsible for building & maintaining furniture for display prior to reaching the sales floor
- Working the sales floor to drive daily sales quota
- Delivered furniture directly to client's homes
- Interacted with customers to understand their needs and preferences
- Provided quality customer service while adhering to store policies and procedures
Technical Support Specialist
Marco Luna
12.2015 - 01.2018
- Company Overview: (BGCO Verizon wireless)
- Provided support in business Customer Care by supporting businesses with their Verizon accounts which include the following
- Assisting them with troubleshooting their phone
- Handling billing concerns and adjusting when applicable
- Upselling them upgrades which include adding new lines to their accounts
- Training Manager experience that supports the growth & development of new hires
- Troubleshot and resolved network and hardware issues
- Provided remote and on-site technical support for customers
- Analyzed and resolved technical issues in a timely and accurate manner
- Developed and documented customer service procedures and technical support processes
- (BGCO Verizon wireless)
Education
UTEP -
University of El Paso
01.2017
EPCC -
El Paso Community College
01.2015
High School Diploma -
Fabens High School
01.2010
Skills
- Analytical Skills
- Bilingual
- Leadership
- Microsoft
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Sports
- Troubleshooting
- Verbal Communication
- Video
- Wireless
- Account development
- Network development
- Sales consultation
- Sales closing
- Price quote preparation
- Account servicing
- Retention strategies
- Systems and software expertise
- Time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Sales Representative
T-Mobile
09.2024 - Current
Direct Sales Account Executive
DISH
07.2023 - 10.2024
Video Repair Specialist Level 2
Charter Communications, Spectrum
10.2022 - 07.2023
Loan Adviser
World Finance
07.2021 - 10.2022
Assistant Manager
T-Mobile
10.2018 - 07.2021
Customer Service Associate
Rent-a-center
01.2018 - 09.2018
Technical Support Specialist
Marco Luna
12.2015 - 01.2018
UTEP -
University of El Paso
EPCC -
El Paso Community College
High School Diploma -
Fabens High School