Marco Monteleon
Dick's Sporting Goods
Lafayette,Louisiana
6
years of professional experience
Hardworking and adaptable Engineering Technology student with hands-on experience in construction, sales, food service, and delivery operations. Proven ability to work independently, learn quickly, and maintain focus under pressure. Seeking a position where I can contribute my strong work ethic, interpersonal skills, and problem-solving abilities.
Work History
Delivery Driver
9 Months- Communicated effectively with customers regarding order status and updates.
- Maintained vehicle cleanliness and organization for safe transportation.
- Managed multiple deliveries simultaneously while adhering to time constraints.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Fry Cook
1 Year 3 Months- Operated fry station with precision in a high-volume kitchen.
- Demonstrated emotional control and attentiveness in a challenging work environment.
- Took initiative in the absence of team support, ensuring consistent food quality and kitchen operations.
- Mentored new hires on cooking techniques
- Coordinated with front-of-house staff for timely service
Delivery Driver
1 Year- Delivered food and grocery orders promptly, ensuring high levels of customer service.
- Managed time efficiently and handled transactions responsibly.
- Communicated effectively with customers regarding order status and updates.
- Managed multiple deliveries simultaneously while adhering to time constraints.
- Reported delivery issues or customer complaints to support team promptly.
Jobsite Helper
1 Year 4 Months- Assisted with various residential renovation tasks including material prep, cleanup, and basic construction support.
- Learned new tasks on the spot, showing reliability and adaptability.
- Followed safety protocols to promote a secure work environment.
- Collaborated with team members to complete tasks efficiently on-site.
- Communicated with supervisors regarding project progress and needs.
- Followed instructions carefully to ensure safety and accuracy on job sites.
product knowledge
1 Year 3 Months- Assisted athletes with footwear fittings and product selection on sales floor
- Explained running, training, and casual shoe features using Dick's Sporting Goods product knowledge
- Restocked shoe wall displays and maintained organized merchandise presentation
- Recovered fitting areas and kept sales floor clean and safe
- Resolved customer concerns with courteous service and clear communication
- Checked inventory levels and located footwear sizes for customer requests
- Supported team members with curbside and omnichannel order fulfillment
- Adhered to all safety procedures when handling merchandise.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Conducted periodic price checks on merchandise throughout the store.
- Served as a role model for other employees by exhibiting exceptional salesmanship skills.
- Recommended additional items based on customer preferences.
- Identified customer needs through active listening and probing questions.
- Maintained store cleanliness and visual appeal through organizing, straightening, dusting, sweeping.
- Demonstrated ability to work well under pressure in a fast-paced environment.
Education
Bachelor of Science - Engineering Technology Management
Skills
Project management
Data analysis
Equipment maintenance
Customer service
Team collaboration
Problem solving
Strong Work Ethic & Reliability
Attention to Detail
Emotional Intelligence & Patience
Quick Learner & Problem Solver
Interpersonal Communication
Time Management
Customer Service
Basic Construction Knowledge
Kitchen/Food Safety Practices
Timeline
product knowledge
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University of Louisiana At Lafayette
Bachelor of Science from Engineering Technology Management
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