Marco Mosquera
Boise
Summary
Accomplished Systems Coordinator with a proven track record at Minera El Roble, enhancing network performance and security protocols, significantly increasing operational efficiency. Adept in IT asset management and problem-solving, I excel in teamwork and critical thinking. My role in developing IT policies and assisting in complex issue resolution underscores my commitment to excellence and continuous improvement.
Overview
7
7
years of professional experience
Work History
Systems Coordinator in IT
Minera El Roble
02.2017 - 06.2021
- Optimized network performance by investigating and resolving bottlenecks in the system infrastructure; this led to increased operational efficiency both internally and for external clients.
- Enhanced security protocols for increased data protection and reduced potential risks.
- Assisted in the development of IT policies and procedures to ensure consistent practices across all departments.
- Resolved issues related to operational components for LAN, WAN and voice systems.
Service Desk Analyst
Emtelco
03.2014 - 02.2017
- Engaged in user support interactions via telephone, chat and email platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
Education
Associate of Applied Science - Software Development
College of Western Idaho
Nampa, ID12-2027
Bachelor of Engineering Technology - Telecommunications Engineering
University Of Antioquia
Medellín, Colombia06-2014
Skills
- IT asset management
- Network administration
- Server management
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
- Critical thinking
- Effective communication
- Self motivation
Languages
Spanish
Native or Bilingual
Timeline
Systems Coordinator in IT
Minera El Roble
02.2017 - 06.2021
Service Desk Analyst
Emtelco
03.2014 - 02.2017
Associate of Applied Science - Software Development
College of Western Idaho
Bachelor of Engineering Technology - Telecommunications Engineering
University Of Antioquia
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