Marco Naquin
Santa Rosa,CA
Summary
Dynamic bilingual hospitality professional with extensive experience in hotel operations, including front desk, housekeeping, and guest services. Proven ability to leverage strong leadership skills to drive exceptional guest satisfaction and optimize operational efficiency. Consistent track record of enhancing team performance and elevating service quality through targeted training and comprehensive support. Committed to fostering a positive environment that promotes employee engagement and memorable guest experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hotel Operations Supervisor
Boon Hotel + Spa
07.2021 - Current
- Create an atmosphere of hospitality, professionalism and relaxation.
- Created new systems of procedures using java script that allow to track daily tasks and end of day reports.
- Conduct day-to-day operations efficiently using SaaS, InnRoad, to streamline reservations and billing.
- Coordinate room status updates and requests for maintenance.
- Suggestive selling and sales techniques to promote services.
- Use of proper email and telephone etiquette.
- Train and supervise event staff.
- Negotiate contracts with vendors and suppliers to obtain best rates.
- Organized over 20+ wedding events and managed on-site logistics.
- Supervise daily hotel operations, ensuring high standards of guest service and satisfaction.
- Coordinate scheduling for front desk and housekeeping teams.
- Spearhead efforts to resolve conflicts between guests or employees, fostering a positive work environment for all staff members.
FOH Team Member
ROADTRIP
04.2024 - 09.2025
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Maintained cleanliness and organization of front-of-house areas according to health standards.
- Assisted in inventory management, ensuring adequate stock levels for smooth operations.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
FOH Lead
BROT Modern German Cuisine
05.2021 - Current
- Inspected stocks to replenish supply and maintain consistent inventory.
- Maintained a positive team.
- Resolved guests' complaints.
- Coordinated with suppliers and vendors
- Utilized upselling techniques to maximize revenue.
- Trained new hires in food handling and safety protocols.
- Managed day-to-day FOH operations to meet standards and exceed customer expectations.
Inventory Manager
Bay to Bay Enterprises
08.2020 - 09.2021
- Proficiency in Metrc, daily inventory tracking and Trace Software.
- Strong leadership and effective management skills for maximum output.
- Ensured quality control and compliance.
- Performed data entry for inventory.
- Maintained organized work areas to ensure productivity and safety standards.
- Perform daily physical inventory.
Tour Director
Boca Roja Wine Adventures
02.2018 - 04.2020
- Gathered information about customer objectives to design customized, overnight wine tours in Valle de Guadalupe, Mexico.
- Expanded partnerships with new and existing vendors.
- Adhered to itinerary for exciting curated experience.
- Controlled overhead costs and logistical expenses.
- Guided groups of up to 30 people on scheduled tours.
- Built personal relationships with guests.
- Coordinated accommodations for guests.
Education
Bachelor of Arts - International relations
St. Edward's University
Austin, TX06.2009
Bachelor of Arts - Business Development
Austin Community College
Austin, TX12.2007
IGCSE "O" Levels - International General Certificate of Secondary Edu
International School of East Africa
Nairobi, Kenya05.2001
Skills
- Hospitality management
- Responsive to shifting priorities
- Microsoft Office proficiency
- Beverage operations oversight
- Guest experience enhancement
- Effective customer engagement
- Event management logistics
- Organize and direct team discussions
- Effective communication strategies
- Skilled in Google Drive management
- Staff training and development
- Customer booking management
- Strategic revenue optimization
- Housekeeping supervision
Accomplishments
- Used Microsoft Excel to develop employee checklist tracking spreadsheets.
Additional Information
I worked for FASTENAL back in 2015-2016 as an in-store support and account specialist. I managed warehouse accounts for Dr. Bonner and Stone Brewery. My job was to service these accounts and others to provide logistics within our system to ensure satisfactory delivery of needed inventory for their day to day operations.
After Fastenal, from 2016-2018, I started working at Bloom Natural Health, a Naturopathic Boutique Medical Center in Encinitas, California, which specializes in the most advanced naturopathic medicine available. I was the office manager and marketing coordinator. I managed the day to day office operations and was in charge of all media exposure to drive sales and promote interest in naturopathic services, not really known at the time. Our average output in sales and services a year ranged between 2-3 million.
Certification
PADI Open Water Instructor | UTD Essentials Instructor | EFR Instructor | FAA drone license part 107 | Professional IT support specialist certification
Languages
Spanish
Native or Bilingual
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Backpacking and Hiking
- Food Tourism
- Road Trips
- Regularly practice mindfulness and meditation for overall wellness
- High-Intensity Interval Training
- Martial Arts
- Drone Piloting
- Design and Build Websites
Timeline
FOH Team Member
ROADTRIP
04.2024 - 09.2025
Hotel Operations Supervisor
Boon Hotel + Spa
07.2021 - Current
FOH Lead
BROT Modern German Cuisine
05.2021 - Current
Inventory Manager
Bay to Bay Enterprises
08.2020 - 09.2021
Tour Director
Boca Roja Wine Adventures
02.2018 - 04.2020
IGCSE "O" Levels - International General Certificate of Secondary Edu
International School of East Africa
Bachelor of Arts - International relations
St. Edward's University
Bachelor of Arts - Business Development
Austin Community College