Marco Navarrete
Oakland Park,USA
Summary
Customer-focused professional with 10+ years of experience in management, sales, customer service, and operations across food service, financial services, and HVAC distribution industries. Proven ability to lead teams, improve customer satisfaction, manage daily operations, and support revenue growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Paloma Mexican Grill
Boynton Beach, USA
01.2025 - Current
- Monitored service quality to enhance guest satisfaction
- Coordinated daily operations and supervised staff
- Facilitated training and organized scheduling for opening/closing procedures
Territory Manager / Counter Sales Lead
A & R Supply Air Conditioning
Miami, USA
01.2021 - 01.2025
- Managed HVAC sales across inside and outside channels, driving customer engagement
- Cultivated relationships with contractors and clients to enhance service and support
- Promoted products and monthly specials to increase customer awareness and drive sales
- Facilitated showroom organization and managed inventory settlements
Customer Service Representative (Sales)
Goodman Distribution
Miami, USA
01.2019 - 01.2021
- Processed sales transactions and generated reports to track performance
- Communicated promotions and product updates to enhance customer awareness
- Managed showroom inventory to ensure optimal product availability
Customer Service Representative
Advance America
Miami, USA
01.2018 - 01.2019
- Provided bilingual customer support and handled cash transactions, ensuring accurate processing and customer satisfaction
- Managed collections, conducted inside sales, and generated detailed reports to track performance and identify trends
Global Customer Assistance Specialist
Visa International
Miami, USA
01.2018 - 12.2018
- Delivered bilingual support to cardholders throughout Latin America and the Caribbean, enhancing customer satisfaction and resolving inquiries effectively
- Contract
Food and Beverage Server
La Fogata
Miami, USA
01.2017 - 01.2018
- Greeted guests, took accurate orders, and delivered them promptly, enhancing overall dining satisfaction.
Alcohol Brand Ambassador and Product Specialist
Advantage Solution
Miami, USA
01.2017 - 12.2017
- Represent brand targeting audiences through live events or product demonstration
- Developed and executed strategies to enhance brand awareness and customer loyalty at events
- Report on event metrics customer feedback
- Branding and Marketing Research
Food and Beverage Server
Bravo's Peruvian Restaurant
Miami, USA
01.2016 - 01.2017
- Created welcoming atmosphere for guests, enhancing their dining experience
- Maintained service flow and managed POS systems, ensuring efficient payment processing and guest satisfaction
Education
AS - International Business
Atlantis University
USABBA - International Business
Universidad del Pacifico
ECUADORHigh School Diploma -
Santiago Mayor
ECUADORSkills
- Customer Service & Retention
- Team Leadership
- Inside & Outside Sales
- Territory Management
- Cash Handling
- Inventory Control
- Operations Support
- Problem Solving
- Bilingual Communication
Certification
- Communication Skills, 01/01/26
- Leadership & Team Development, 01/01/25
- Basic Life Support – BLS, 01/01/25
- Human Resources Management, 01/01/24
- OSHA Personal Protective Equipment, 01/01/21
- Micron & Cenpos Training, 01/01/21
- ServSafe Alcohol & Food Safety, 01/01/17
- Bartender & Barista Training, 01/01/17
- Neuro-Linguistic Programming Certification, ECUADOR
- Ethics & Green Environment in Business, ECUADOR
References
- Maria Angelica Ortega, 561-407-3913, Paloma Mex-Grill, Manager
- Nicolas Donato, 786-501-0971, A & R Supply, Store Manager
- Mario Castillo, 786-910-5554, A&R Supply, Caribbean Territory Manager
- Rashid Ishmael, 216-355-906, Goodman Distribution, Warehouse Manager
- Suanny Leguen, 786-525-1174, Advance America, Manager
- Gladys Pitty, 305-778-4563, La Fogata Restaurant, Manager
- Gerardo Avila, 786-282-4627, Personal Reference
Bilingual
- English
- Spanish
Timeline
Assistant Manager
Paloma Mexican Grill
01.2025 - Current
Territory Manager / Counter Sales Lead
A & R Supply Air Conditioning
01.2021 - 01.2025
Customer Service Representative (Sales)
Goodman Distribution
01.2019 - 01.2021
Customer Service Representative
Advance America
01.2018 - 01.2019
Global Customer Assistance Specialist
Visa International
01.2018 - 12.2018
Food and Beverage Server
La Fogata
01.2017 - 01.2018
Alcohol Brand Ambassador and Product Specialist
Advantage Solution
01.2017 - 12.2017
Food and Beverage Server
Bravo's Peruvian Restaurant
01.2016 - 01.2017
AS - International Business
Atlantis University
BBA - International Business
Universidad del Pacifico
High School Diploma -
Santiago Mayor