Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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William Kief

Livonia

Summary

Results-driven business professional with a proven track record in management, sales, customer relations, and team leadership. Recognized for reliability, efficiency, strong interpersonal skills, and the ability to supervise and motivate teams to exceed goals while maintaining exceptional customer satisfaction.

Overview

10
10
years of professional experience

Work History

Assistant General Manager

Planet Fitness
02.2024 - Current
  • Oversaw daily operations, delegating cleaning and maintenance tasks to keep the facility inspection-ready.
  • Managed member accounts, resolving overdue payments and other issues efficiently.
  • Conducted gym tours and used consultative sales techniques to upsell premium memberships.
  • Recruited, interviewed, and onboarded new employees to fit company culture and operational needs.
  • Monitored member satisfaction surveys and followed up with members to address concerns.
  • Performed weekly inventory counts and maintained equipment and supplies.
  • Collaborated with regional managers and leadership teams on quarterly goals, best practices, and growth strategies.
  • Coached and supported staff to foster teamwork and deliver excellent customer service.

Assistant General Manager

Hungry Howies Pizza & Subs
04.2015 - 02.2024
  • Managed daily operations in a high-volume, fast-paced store, ensuring smooth service and adherence to standards.
  • Supervised, trained, and delegated kitchen and front-of-house tasks during peak hours.
  • Controlled food and labor costs, managed inventory, and placed orders to maximize profitability.
  • Resolved customer concerns promptly to maintain satisfaction and repeat business.
  • Enforced health, safety, and cleanliness standards.
  • Maintained a welcoming dining area and fostered a friendly, customer-focused staff, resulting in positive feedback and social media reviews.
  • Managed cash handling and deposits with accuracy.
  • Interviewed, hired, and onboarded new employees to support operational needs.

Mortgage Loan Officer/Loan Processor Assistant

MMS Mortgage Services
08.2020 - 11.2021
  • Assisted loan processors, loan officers, and post-closers with daily tasks to improve workflow and efficiency.
  • Maintained up-to-date final documents and monitored deadlines to prevent loan buybacks from investors.
  • Managed underwriting conditions with loan processors to help close loans as quickly as possible.
  • Uploaded and organized a variety of borrower documents across multiple milestones using Encompass.
  • Verified borrowers’ employment history to ensure accuracy and compliance.
  • Sent borrowers copies of critical documents, including closing disclosures and appraisals.

Education

Some College (No Degree) - Health And Fitness

Charles Stewart Mott Community College
Flint, MI

Skills

  • Operations & Financial Management (P&L, inventory, payroll)
  • Team Leadership & Employee Development
  • Hiring, Onboarding, & Training
  • Customer Service & Retention
  • Sales Strategy & Upselling
  • Food Safety & Sanitation
  • Process Improvement & Efficiency

Accomplishments

  • As a LegalShield independent sales associate, ranked in the top 100 of ~300,000 associates, earning an all-expenses-paid trip to Las Vegas. Coached and trained team members—helping multiple recruits earn promotions, including one who joined me in Vegas—while driving sales growth through strategic marketing, sales, and team-building.
  • As an employee at Speedway, won the candy sales competition by over 100 units that consisted of 12 stores in our district for the month of November 2014.

Timeline

Assistant General Manager

Planet Fitness
02.2024 - Current

Mortgage Loan Officer/Loan Processor Assistant

MMS Mortgage Services
08.2020 - 11.2021

Assistant General Manager

Hungry Howies Pizza & Subs
04.2015 - 02.2024

Some College (No Degree) - Health And Fitness

Charles Stewart Mott Community College

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William Kief