Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Awards
Timeline
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Marco Novelo

Orange Walk Town,Belize

Summary

Dynamic Regional Security Technician with a proven track record at US Embassy Belmopan, enhancing security through advanced surveillance systems and access control management. Skilled in troubleshooting and problem-solving, I effectively reduced downtime and improved system reliability, while fostering teamwork and ensuring high customer satisfaction.

Professional security specialist with deep expertise in installing, maintaining, and troubleshooting security systems. Known for strong collaboration and results-driven mindset, adaptable to evolving requirements. Skilled in surveillance technologies, access control systems, and network security. Reliable team player focused on achieving operational excellence and ensuring safety.

Performance-driven Fire Alarm Technician determined to provide excellent service and assistance to customers. Enthusiastic worker promoting excellent attendance record and known for effectively demonstrating alarm and closed-circuit TV systems.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Regional Security Technician

US Embassy Belmopan
09.2010 - Current
  • Generated detailed reports on completed projects, highlighting any challenges faced during installation as well as recommendations for future improvements in processes or equipment choices.
  • Enhanced security measures by installing and maintaining state-of-the-art surveillance systems.
  • Coordinated with architects, designers, and electricians during construction projects to ensure seamless integration of security technologies into building designs.
  • Troubleshot complex technical issues quickly and efficiently, minimizing disruptions to client operations while maintaining high levels of customer satisfaction.
  • Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
  • Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
  • Increased overall system reliability through preventive maintenance schedules, reducing downtime caused by unexpected malfunctions or failures.
  • Managed inventory effectively, ensuring all necessary parts were available for installations and repairs without delays or shortages.
  • Implemented access control systems in sensitive areas, effectively reducing unauthorized entries and safeguarding critical information assets.
  • Mitigated risks associated with unauthorized access by installing advanced biometric identification systems at critical entry points.

Senior Operator

BELCOGEN ASR
06.2007 - 09.2010
  • Led a team of operators, delegating tasks effectively and fostering a collaborative work environment.
  • Reduced downtime for equipment maintenance by conducting regular inspections and proactive repairs.
  • Developed strong relationships with both internal departments and external vendors/suppliers for better coordination and seamless operations.
  • Assisted in troubleshooting technical issues that arose during production runs, working closely with engineers to identify root causes and implement solutions.
  • Contributed to the development of new operational strategies, collaborating with management on process improvements.
  • Conducted safety inspections and instructed all workers to follow procedures to avoid mishaps and accidents.
  • Ensured compliance with all regulatory requirements, adhering to environmental policies and maintaining necessary documentation.
  • Improved safety standards within the facility by enforcing strict adherence to guidelines and providing ongoing training to staff.
  • Evaluated and updated standard operating procedures regularly, incorporating new industry best practices to stay ahead of the competition.
  • Trained new employees on proper machine operation, safety protocols, and company procedures, ensuring smooth integration into their roles.
  • Supervised team and encouraged employees to immediately address job issues or concerns.

Load Dispatcher

Belize Electricity Limited
03.1999 - 07.2007
  • Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
  • Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
  • Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.

Education

Physics, Math And Chemistry

Corozal Junior College
Corozal
06-1998

Skills

  • Access control management
  • Customer service
  • Service calls
  • Alarm systems
  • Video surveillance
  • Smart card technology
  • Security awareness training
  • Intrusion detection
  • Wiring installations
  • Cable pulling
  • Security system installation
  • Access control systems
  • Security and burglar alarms
  • Problem-solving
  • Teamwork
  • Team building
  • Self motivation
  • First aid certified
  • Analytical thinking
  • Inventory management
  • Project management
  • Emergency procedures
  • Equipment calibration
  • Schematic interpretation
  • Mechanical aptitude
  • Circuit repair
  • Safety Training
  • CPR Certified
  • Weapons of Mass Destruction Trainer and Team Leader

Accomplishments

  • Achieved the ADA,s to be fully operational through effectively helping with the upgrade by pulling new wires and installation of new upgraded control boards and compressors.
  • Being leader of the Weapons of Mass Destruction leader of the response team and also do yearly training for new staff and current team.
  • Part of the commissioning Team when BELCOGEN was just starting up.
  • My team was responsible for the first lighting up of boilers and sending steam to the Extraction Turbine to produce power.
  • achieved many projects during the 15 years at US Embassy with installation of new Residential Alarms to meat standards , installation of fire door packs so as to pass safety standards.

Certification

  • CPRTraining - 2025
  • Training in Personal Protective Equipment -, Safety, Health and Environmental Management, Confined Spaces- Cal/OSHA, Hazardous Material Handling and Storage,Ladder Safety,Electrical Safety.
  • Certificate First Responder and Weapons of Mass Destructions.
  • Certificate Cornell university in Customer Service.
  • Certificate in Diesel Mechanics
  • Certificate in Electrical I and II
  • Certificate in Load Dispatching Belize Electricity Limited


Awards

Meritorious Award Highest Award twice.,Mission Award twice, Customer Service Award twice, Employee of the Quarter 202022, Eagle Award all from present employer US Embassy.

High School Award highest Achievement Award.

Timeline

Regional Security Technician

US Embassy Belmopan
09.2010 - Current

Senior Operator

BELCOGEN ASR
06.2007 - 09.2010

Load Dispatcher

Belize Electricity Limited
03.1999 - 07.2007

Physics, Math And Chemistry

Corozal Junior College

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