Marco Ordonez
Wisconsin Dells
Summary
College student with diverse experience in various business sectors. Developed strong communication, leadership, and problem-solving skills through multiple roles. Achievements include training new hires and enhancing user experiences, leading to improved customer satisfaction. Committed to contributing to a dynamic team with discipline, empathy, and enthusiasm.
Overview
2
2
years of professional experience
Work History
Front Desk & Sales Agent
Great Wolf Lodge
Wisconsin Dells
08.2025 - Current
- Merged customer service with sales to deliver positive guest experiences and consistently meet sales targets.
- Greeted customers, managed check-ins and inquiries, and promoted products and services to enhance customer engagement.
- Promoted special offers and packages to increase guest satisfaction and drive revenue.
- Handled guest complaints effectively, ensuring satisfaction and resolution.
Graphic Designer
Bluecontor
Atlanta
08.2024 - Current
- Produced graphics, logos, and layouts for product illustrations and websites, ensuring alignment with brand identity.
- Created digital graphics for Bluecontor website, enhancing visual appeal and user engagement.
- Revised designs based on client feedback to meet project requirements effectively.
- Collaborated in brainstorming sessions to develop innovative concepts and strategies.
Hotel Manager
The White Rose Inns & Motel
Wisconsin Dells
06.2024 - Current
- Oversaw daily hotel operations, prioritizing guest satisfaction and maintaining high service quality.
- Created welcoming environment for guests, ensuring needs were met promptly and professionally.
- Addressed guest complaints efficiently, contributing to improved overall experience.
- Fostered strong relationships with team members to enhance collaboration.
- Delivered information and assistance with check-in and check-out processes.
- Oversaw inventory management for supplies and hotel amenities.
- Evaluated employee performance and provided regular feedback to ensure goals and objectives were met.
Crew Member
The Goody Goody Gum Drop
Wisconsin Dells
03.2025 - 06.2025
- Provided friendly customer service, prepared and served treats, operated the register, maintained cleanliness, and restocked inventory in a fast-paced environment while following food safety guidelines.
- Ensured cleanliness and organization of workstations and customer areas to enhance customer experience.
- Collaborated with team members to streamline daily operations and improve service efficiency.
- Stocked shelves and replenished merchandise to maintain product availability for customers.
- Processed returns and exchanges according to store policy.
Server
Denny's
Wisconsin Dells
05.2024 - 06.2024
- Delivered food and beverages to guests promptly, enhancing dining experience.
- Processed customer orders and relayed special requests to kitchen staff for accurate preparation.
- Ensured cleanliness of tables, dining areas, and service stations to maintain high standards.
Administrative Assistant
Kalahari Resorts & Conventions
Wisconsin Dells
02.2024 - 05.2024
- Managed scheduling and coordination for meetings and events at the resort.
- Coordinated administrative support for management at Bunker Run Housing.
- Assisted in preparing reports and presentations for management review.
- Maintained accurate records and files for guest services and reservations.
Education
Bachelor of Arts - Communication, Graphic Design
Escuela Superior Politécnica del Litoral
Guayaquil05-2024
Skills
- Customer Service
- Leadership
- Sales
- Operational Efficiency
- Ability to Multitask
- Communication
- Teamwork
- Adaptability
- Problem Solving
- Microsoft Office
- Conflict Resolution
- Fast Learner
- Communication Skills
Languages
Spanish
Full Professional
English
Professional
Portuguese
Elementary
Accomplishments
- Pack Member of the Month
- Top Seller on Guest Services Department
Timeline
Front Desk & Sales Agent
Great Wolf Lodge
08.2025 - Current
Crew Member
The Goody Goody Gum Drop
03.2025 - 06.2025
Graphic Designer
Bluecontor
08.2024 - Current
Hotel Manager
The White Rose Inns & Motel
06.2024 - Current
Server
Denny's
05.2024 - 06.2024
Administrative Assistant
Kalahari Resorts & Conventions
02.2024 - 05.2024
Bachelor of Arts - Communication, Graphic Design
Escuela Superior Politécnica del Litoral