Marco Picasso
Cathedral City,CA
Summary
Results-driven Sales Specialist with over 6 years of experience across diverse sales markets, consistently achieving top sales performance in the restaurant sector while ensuring high customer satisfaction. Adept at building and nurturing client relationships through innovative marketing strategies. Possesses a strong background in physical fitness, specializing in strength training and swim instruction, with a proven ability to design tailored exercise routines for various skill levels. Seeking to leverage sales expertise to drive growth and enhance customer engagement.
Overview
11
11
years of professional experience
Work History
Business Development Associate
Valley Care Home Health
Palm Desert, California
05.2024 - Current
- Developed and implemented strategies to increase sales and market share.
- Educated patients about disease management strategies such as diet modifications, exercise regimens and self-care techniques.
- Communicated effectively with physicians regarding changing patient conditions or needs for additional treatments.
- Provided emotional support and counseling to family members during difficult times.
- Collaborated in creating marketing materials to promote products and services.
- Researched new markets to identify opportunities for growth.
- Assisted with coordinating home health services for patients and their families.
- Conducted assessments of patient's physical and emotional needs to provide appropriate treatment plans.
- Collaborated with other healthcare professionals in providing comprehensive home health care services to patients.
- Managed expense account for marketing material and accounts
Server/Bartender
849 Restaurant And Lounge
849 N Palm Canyon Dr, Palm Springs, CA 92262
07.2019 - Current
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supervised setup of banquet food stations and coordinated service to multiple dining areas.
- Consistently had top sales among the serving staff.
- Assisted in training new servers.
Bartender Supervisor /Server
1501 Uptown Gastropub-
1501 N Palm Canyon Dr, Palm Springs, CA 92262
02.2021 - 05.2024
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and the teams ready to meet customer needs.
- Conducted inventory of supplies, liquor and beer.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Learned and followed local alcohol laws to keep the restaurant compliant with regulations while serving spirits.
- Followed health and safety protocols, crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales significantly by up-selling higher-end products to customers.
- Resolved customer disputes and complaints
Manager/ Server/Bartender
O’Donnell Country Club
412 W Tahquitz Canyon Way, Palm Springs, CA 92262
12.2019 - 05.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by up-selling higher-end products to customers.
- Resolved customer disputes and complaints.
Swim Instructor/Trainer
SwimJim Swim Lessons
808 Columbus Avenue, New York, NY 10025
01.2019 - 06.2019
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided updates to parents on student progress.
Host/ Barista/ Room Service/ Busser/Food Runner
Ace Hotel And Swim Club Palm Springs
701 E Palm Canyon Dr, Palm Springs, CA 92264
09.2018 - 01.2019
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server/ Team Member/ Food Prep/Dishwasher
Haus Of Poke
111 N Palm Canyon Drive, Palm Springs, CA 92262
04.2018 - 09.2018
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Cashier Assistant/Bakery Assistant/Deli Assistant/
Costco Wholesale Corp
72800 Dinah Shore Drive, Palm Desert, CA 92211
09.2016 - 05.2017
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Answered questions about store policies and addressed customer concerns.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Life Guard/Swim Instructor
Mt. San Antonio College
1100 N Grand Ave, Walnut, CA 91789
05.2015 - 08.2015
- Recorded daily activity logs and incident reports for tracking purposes.
- Entered water immediately to pull struggling swimmers to safety.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Demonstrated rescue techniques and provided first aid in emergency situations.
Life Guard
Wet N’ Wild Water Park-
1500 S Gene Autry Trail, Palm Springs, CA 92264
05.2014 - 08.2015
- Learned and maintained proficiency in first responder skills, such as First Aid and CPR, to offer individuals in distress optimal support.
- Educated patrons on safety protocols, and enforced safety rules.
- Observed weather and water conditions, and alerted visitors to potential dangers from storms.
- Maximized customer satisfaction by greeting pool patrons with courtesy, and resolving issues promptly.
- Performed emergency rescues when necessary.
Education
Degree In Progress -
College of The Desert
Palm Desert, CAMt. San Antonio College
1100 N Grand Ave, Walnut, CA 91789Skills
- Suggestive selling
- Stocking and replenishing
- Project Management
- Team supervision
- Excellent verbal and written communication
- Conducted employee training,
- Issue and conflict resolution
- Account development
- Fitness instruction
- Strength training expertise
- Basic Spanish
- Word, Excel, PowerPoint mastery
Timeline
Business Development Associate
Valley Care Home Health
05.2024 - Current
Bartender Supervisor /Server
1501 Uptown Gastropub-
02.2021 - 05.2024
Manager/ Server/Bartender
O’Donnell Country Club
12.2019 - 05.2021
Server/Bartender
849 Restaurant And Lounge
07.2019 - Current
Swim Instructor/Trainer
SwimJim Swim Lessons
01.2019 - 06.2019
Host/ Barista/ Room Service/ Busser/Food Runner
Ace Hotel And Swim Club Palm Springs
09.2018 - 01.2019
Server/ Team Member/ Food Prep/Dishwasher
Haus Of Poke
04.2018 - 09.2018
Cashier Assistant/Bakery Assistant/Deli Assistant/
Costco Wholesale Corp
09.2016 - 05.2017
Life Guard/Swim Instructor
Mt. San Antonio College
05.2015 - 08.2015
Life Guard
Wet N’ Wild Water Park-
05.2014 - 08.2015
Degree In Progress -
College of The Desert
Mt. San Antonio College
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