Marco Ramirez
Brownsville
Summary
Dedicated and results-driven aviation professional with extensive experience in general aviation, flight operations, and client relations. Proven ability to resolve complex operational challenges, manage high-profile accounts, and lead logistics for major global events. Adept at working under pressure, optimizing processes, and ensuring seamless coordination between clients, sales teams, and aviation authorities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Relations Specialist
Universal Weather & Aviation
01.2023 - Current
- Led logistics planning for the 2024 Summer Olympics in Paris, ensuring seamless aviation operations
- Established a communication channel between the Client Relations department and the Mexico office to enhance collaboration and expedite resolutions
- Primary liaison for Latin American clients, ensuring communication and service excellence
- Resolve invoicing disputes and inquiries through thorough investigations and effective solutions
Mission Advisor
Universal Weather & Aviation
10.2021 - 01.2023
- Coordinated flight operations for the 2022 FIFA World Cup in Qatar
- Managed platinum U.S
- Accounts, delivering exceptional client service
- Secured landing permits, overflight approvals, and airport slots while coordinating ground handling and customs arrangements
- Managed all Latin American Part 91 accounts with tailored operational expertise
- Advised clients on pre-flight planning, regulatory requirements, and route analysis to optimize international operations
- Oversaw flight scheduling, logistics, and support services provided by external vendors to ensure timely execution of missions
- Ensured compliance with international travel regulations, verifying necessary travel documents and advising on customs protocols
- Maintained effective communication with clients and internal teams to align aviation operations with client expectations and requirements
Operations Specialist
AEG Fuels
01.2018 - 02.2021
- Secured regulatory approvals and managed accounts compliant with Part 91, 135, and 121 regulations
- Established direct relationships with Civil Aviation Authorities, reducing reliance on third-party vendors
- Developed standardized operating procedures and trained new team members
- Provided end-to-end trip support, including ground handling, customs arrangements, crew accommodations, transportation, and catering
- Managed flight operations for the 2018 FIFA World Cup and Winter Olympics as well as other major World events.
Student Pilot Dispatcher / Base Manager
Wayman Aviation – Flight School
03.2017 - 08.2018
- Oversaw flight scheduling, cancellations, and logistics for student pilots
- Ensured compliance with FAA, customs, and immigration regulations
- Conducted weekly strategy meetings to optimize pilot training
Education
International Business -
University of Texas at Brownsville
High School Diploma - undefined
First Baptist School
01.2012
Skills
- General Aviation & Flight Operations
- Client Relations & Account Management
- Logistics & Crisis Resolution
- Aviation Regulations & Compliance
- International Trip Planning
- Sales & Business Development
- Problem-Solving & Decision-Making
- Multilingual: English & Spanish
- Critical thinking
Accomplishments
Collaborated with the Latin American sales team to identify and capitalize on business opportunities, contributing to revenue growth.
Successfully led aviation logistics for high-profile international events, including the 2024 Summer Olympics in Paris, the 2022 FIFA World Cup in Qatar, and the 2018 FIFA World Cup in Russia, ensuring seamless operations for clients, teams, and VIPs.
Managed platinum-tier accounts, delivering personalized service and maintaining retention rates for high-value clients.
Certification
- FAA Private Pilot License – Issued 2016-08-18
- FAA Aircraft Dispatcher – Certified 2017-09-22
LANGUAGES
English – Fluent
Spanish – Fluent
Timeline
Client Relations Specialist
Universal Weather & Aviation
01.2023 - Current
Mission Advisor
Universal Weather & Aviation
10.2021 - 01.2023
Operations Specialist
AEG Fuels
01.2018 - 02.2021
Student Pilot Dispatcher / Base Manager
Wayman Aviation – Flight School
03.2017 - 08.2018
High School Diploma - undefined
First Baptist School
International Business -
University of Texas at Brownsville
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