Summary
Overview
Work History
Education
Skills
Interests
Extracurricular activities
Certification
Timeline
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Marco Ramos

Redwood Falls,MN

Summary

Versatile and dedicated, with a proven track record at Jackpot Junction Casino Hotel, I excel in security, customer service, and team collaboration. Leveraging skills in community policing and empathy, I've significantly enhanced guest safety and satisfaction. My commitment to professional growth and excellence is evident in my work history and skill set.

Ive eveloped strong observational and situational awareness skills in a security-focused environment. Proven ability to handle emergency situations and enforce safety protocols. Seeking to transition into the Law Enforcement field where these skills can contribute to maintaining a safe community.

Overview

6
6
years of professional experience

Work History

Security Officer

Jackpot Junction Casino Hotel
06.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicles, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Online Personal Shopper

Walmart
06.2021 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.

Volunteer

The Circle Of Healing
05.2021 - 07.2022

I communicated and worked with people who were struggling with chemical dependency. I also helped remodel the building by helping paint the walls and cleaning out the building, And assisted by cooking for guests that showed up for meetings.

Housekeeper

Jackpot Junction Casino Hotel
09.2018 - 06.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Education

AAS Degree - Law Enforcement

Alexandria Technical College
Alexandria, MN
05-2025

High School Diploma -

Redwood Valley High School
Redwood Falls, MN
06-2022

Skills

  • Report writing
  • Patience and empathy
  • Positive attitude
  • Teamwork
  • Problem Solving
  • Community Policing
  • Medical Training
  • Customer service expertise
  • Housekeeping
  • Security guard training
  • Community service
  • Time management
  • Physical fitness
  • Professional appearance

Interests

Im very active in weight lifting, sports like basketball, football, and soccer Im passionate about learning minnesota statutes, procedures, and department polices I like spending time with my family and friends as well

Extracurricular activities

Law Enforcement Club


Collegiate Soccer





Certification

  • CPR/AED Certification
  • Emergency Medical Responder Certification
  • Emergency Vehicle Operations Certification
  • FEMA Certications

Timeline

Security Officer

Jackpot Junction Casino Hotel
06.2024 - Current

Online Personal Shopper

Walmart
06.2021 - Current

Volunteer

The Circle Of Healing
05.2021 - 07.2022

Housekeeper

Jackpot Junction Casino Hotel
09.2018 - 06.2021

AAS Degree - Law Enforcement

Alexandria Technical College

High School Diploma -

Redwood Valley High School
Marco Ramos